Bilingual Member Service Associate
Company: Greenstate Credit Union
Location: Cedar Rapids
Posted on: April 10, 2021
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Job Description:
GreenState Credit UnionBilingual Member Service
AssociateUS-IA-Cedar RapidsJob ID: 2021-2755Type: Regular
Full-Time# of Openings: 1Category: RetailGreenState Credit
UnionOverviewGreenState, a progressive, growing company, is now
taking applications for a Member Service Associate. This position
is responsible for acquiring, expanding, and enriching member
relationships, while providing service in an exceptional manner. In
this role you will cross-sell and provide credit union products and
services to new and existing members, with referrals to appropriate
departments when necessary. The successful candidate will be an
independent, outgoing individual who will constantly strive to be
number one. GreenState is proud to offer a Bilingual Pay Program
for qualifying applicants. Pay range for this hourly position is
$15.30 - $22.94 with a monthly incentive opportunity and a
progressive benefits package.ResponsibilitiesPerforms essential
duties and responsibilities in the following areas which may
include, but are not limited to those listed and are subject to
change:Adheres to the Credit Union's core values and Service
Standards in carrying out GreenState's mission and
vision.Demonstrates a positive member service (internal and
external) focus at all times, using their name, and thanking them
for their business. The MUST philosophy:--- Make eye contact;---
Use their name or acknowledge their presence;--- Smile!--- Thank
them for their business.Acts as part of a cohesive team,
demonstrating excellent interpersonal skills and the ability to
interact positively with other employees.Ensures confidentiality of
member account records and account information. Request
identification whenever necessary and provide account information
to only those members listed as primary or joint owners.Provides
personalized, professional service to all members in an exceptional
manner, seeking out opportunities to exceed member
expectations.Makes weekly outbound service calls to
members.Performs any and all aspects of the MSR position as
detailed in the MSR Job Description. This includes the ability to
accurately balance a cash drawer on a daily basis and a firm
understanding of all credit union policies and procedures for cash
handling, check handling, and identification.Builds member
relationships by recognizing their financial needs and meeting
those needs with the appropriate GreenState product and service, or
referring them to the specialized department (Wealth Management,
Commercial, Mortgage, etc.) to be served.Provides consistent follow
through.Services and promotes all credit union deposit products and
services.Utilizes appropriate resources to resolve routine and
complex member problems accurately, professionally, and in a timely
manner.Participates in promotions, contests, blitzes, staff
meetings, calling efforts, and other departmental activities which
support team goals.Processes credit applications within the scope
of Credit Union lending guidelines and policiesSells debt
protection and other loan protection productsPossesses a thorough
knowledge of all federal regulations and procedures concerning
deposit and consumer loan regulations.Performs successful outbound
sales calling to existing and potential members and reviews loans
and member files to develop and place additional services. Answers
incoming phone calls and assists members with their requestsKeeps
abreast of all credit union deposit product and procedure
changes.Performs vault duties including cash ordering, balancing,
drawer audits, scheduling, and other duties as assigned.19. Plays a
vital role in enriching the community by participating in community
service organizations and/or Credit Union sponsored events on an
annual basis.QualificationsMust have at least one year of similar
or related experience or six months in an MSR role with knowledge
of all credit union accounts and products with proven ability to
handle a wide variety of functions quickly and accurately.High
energy and sales ability and interpersonal skills to represent the
credit union in a positive and professional manner during member
contact.Accuracy in the handling of cash and recording daily
transactions Exceptional member service skills including above
average listening, written, and verbal communication skills.Ability
to coordinate and prioritize work assignments and organize work
efficiently. Must demonstrate good time management skills to meet
established deadlines.Accuracy and attention to detail.Proficiency
with related computer applications, spreadsheets, word processing,
and database applications.Thorough knowledge of consumer loan
policies, credit granting criteria, interest rates and how they are
computed, and required documentation for each type of consumer loan
and savings product.Proven interviewing skills and techniques.Must
be self-motivated, exercise sound judgment, and be able to work
independentlyAbility to use and understand written material.Ability
to perform basic math calculations.Member account problem-solving
skills.Ability to develop and maintain positive and effective
working relationships with co-workers.Ability to work with minimal
direction and exercise sound judgment.Reports to work punctually,
works all scheduled hours, and works overtime as necessitated by
business demandHigh school diploma or the equivalent (i.e.
GED).Must be bondable.Must be registered pursuant to requirements
of the S.A.F.E Act.Reporting RelationshipReports to the Vice
President / Branch Manager as assigned.Supervisory
ResponsibilitiesThis position is not responsible for the
supervision of other employees.Equal Opportunity Employment
StatementGreenState Credit Union is an EEO/AA Employer.
M/F/Veteran/Disability. We strongly encourage minorities, veterans,
and individuals with disabilities to apply for openings with the
credit union.
PI133580707
Keywords: Greenstate Credit Union, Cedar Rapids , Bilingual Member Service Associate, Other , Cedar Rapids, Iowa
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