CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Internet Tech Support Representative I

Company: Mediacom
Location: Reinbeck
Posted on: April 9, 2021

Job Description:

General Responsibilities:

Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.

Specific Responsibilities:

* Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
* Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
* Schedule on-site service calls when necessary.
* Multitasking - ability to talk, type, read and listen.
* Meet or exceed attendance expectations.
* Meet or exceed sales goals.
* Enter Sales, upgrade or service changes quickly and accurately.
* Adherence to schedule.
* Ability to adapt in a fast paced always changing environment.

Preferred Experience/Skills:

* High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
* Required - Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
* Knowledge of common consumer internet software including various browsers and email platforms preferred.
* Basic understanding of internet, networking and email protocols.
* Exemplary Customer Service skills.
* Effective verbal and written communication skills.
* Shift Flexibility: able to work evenings, weekends, holidays, overtime.
* Strong problem solving or organizational skills.
* Understanding of basic accounting mathematics
* Microsoft Office experience a plus.

Keywords: Customer Support, Internet Support, Technical Support, Tech

Keywords: Mediacom, Cedar Rapids , Internet Tech Support Representative I, Other , Reinbeck, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Malcom
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Fairfield
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Marion
Posted on: 04/13/2021


Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Brooklyn
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Lockridge
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Epworth
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Fremont
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Delaware
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: Sumner
Posted on: 04/13/2021

Dedicated Yard Spotters
Description: Class A or B Dedicated Yard Spotters Needed No Experience Necessary Weekly Pay Sign-on Bonus Home Daily We're proud to announce the largest driver pay increase in CRST history Call a recruiter to (more...)
Company: CRST
Location: West Branch
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds