CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Patient Experience Rep - 10:30AM-7:00PM CST - Remote Option

Company: MediRevv
Location: Coralville
Posted on: February 24, 2021

Job Description:

Title: Patient Experience Representative

Department: Operations

Wage Category: Hourly, Non-exempt

Reports to: Operations Supervisor

Location: Coralville, IA

Salary range: $15.50/hr.; Commensurate with experience and geographic location

Shift: 10:30AM-7:00PM CST

Job Statement

The Patient Experience Representative (PER) is responsible for providing exemplary customer service while resolving self pay accounts of MediRevv Clients.

This position is a common entry into MediRevv. Industry experience is helpful, but not required.

In my own words---

"I put patients' minds at ease by letting them know I'm here to help them understand their medical bill and payment options." - MediRevv Patient Experience Representative

Job Duties

An effective PER must be able to balance each of the three P's in the MediRevv Mindset: Partners, People, and Performance.


  • Demonstrate service excellence at all times to Clients (external Partners) and colleagues (internal Partners).
  • Represent MediRevv Clients with high levels of professionalism and quality work product.
  • Comply with MediRevv policies such as time and attendance to ensure appropriate coverage for MediRevv Clients.
    • Contact and educate patients and guarantors regarding outstanding self pay balances due while making arrangements for payment and/or account resolution.
    • Comply with HIPAA and other compliance requirements at all times to protect patient confidentiality.
    • Compose correspondence to insurance payers, third parties, and patients.
      • Meet productivity metrics as established by MediRevv leadership; a tenured PER will be expected to make/take approximately 50-75 calls per day.
      • Maintain high levels of accuracy and quality as outlined by both the MediRevv Quality Assurance program and all MediRevv Client protocols.
      • Adhere to benchmarks and strive for continuous improvement on customer service metrics such as: adherence to schedule, call abandonment rate, speed to answer, talk time, wrap (documentation) time, etc.
      • Efficiently navigate several computer applications during and after phone calls; document all actions taken in appropriate MediRevv and/or Client systems.

        Job Requirements - Knowledge, Skills, And Abilities

        A successful candidate must have proficient knowledge/capabilities in the following areas:
        • Ability to consistently foster positive and professional interactions with patients.
        • Medical billing and/or customer service experience preferred.
        • Bachelor's degree desired, or any equivalent combination of education and experience.
        • Ability to perform at a high level of productivity and quality.
        • Capacity to maintain a high level of accuracy.
        • Excellent written and oral communication skills required to represent MediRevv Clients.
        • Computer skills including proficiency with Microsoft Office Suite.
        • Skills to work independently and be resourceful with the ability to multitask.
          Remote Work Requirements

          To be considered for a fully-remote position, there are technological requirements you must meet:
          • Internet capability must be a hard-wired, high-speed broadband internet connection, DSL, or Cable. Satellite, Dial Up, and/or Wireless connections are not allowed. Your internet connection must be strong enough to operate MediRevv equipment and software:
          • 25 Mbps download/3Mbps upload preferred
          • 10 Mbps download/1Mpbs upload minimum
          • Based on job role and equipment supplied, you must be able to connect MediRevv equipment to an internet router/box via wired (Ethernet) cable. You are expected to confirm this need and capability before your hire date/training date/first day of work.
          • Able to establish a secure, secluded working environment ensuring both HIPAA compliance and ability to work during scheduled work hours without distractions/interruptions.
            The Real Deal

            MediRevv Patient Experience Representatives work day in and day out to educate patients and account guarantors on why a balance is owed and methods of resolution. We collect with compassion. The work is not easy - if you are looking for a place to simply hang out and collect a paycheck, look elsewhere. If you are looking for a place that encourages every team member to be authentic (even weird) and expects hard work but rewards with a fun and engaging culture with loads of opportunity--- then, we can't wait to meet you.

Keywords: MediRevv, Cedar Rapids , Patient Experience Rep - 10:30AM-7:00PM CST - Remote Option, Other , Coralville, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Lot Associate
Description: Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor
Company: The Home Depot
Location: Cedar Rapids
Posted on: 03/2/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: Job Description We got what you want, you got what we need Goodbye long commutes,
Company: Liveops
Location: Clutier
Posted on: 03/2/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: Elkader
Posted on: 03/2/2021

Set Your Own Schedule - Shop and Deliver Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Marion
Posted on: 03/2/2021

Paint Line Operator - 1st Shift (Delhi,IA)
Description: COMPANY OVERVIEW For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black Decker provides the tools and (more...)
Company: Stanley Black & Decker
Location: Delhi
Posted on: 03/2/2021

Account Executive(Remote Friendly)
Description: The Gazette is seeking an Account Executive to consultatively sell--advertising for all product offerings including print and digital advertising campaigns as well as--commercial print products to assigned (more...)
Company: The Gazette
Location: Cedar Rapids
Posted on: 03/2/2021

Uber Eats: Deliver With Uber On Your Schedule
Description: Job DescriptionDeliver with
Company: Uber Eats
Location: Fremont
Posted on: 03/2/2021

Bilingual Member Benefit Executive
Description: GreenState Credit UnionBilingual Member Benefit ExecutiveUS-IA-North LibertyJob ID: 2021-2685Type: Regular Full-Time of Openings: 1Category: RetailGreenState Credit UnionOverviewGreenState Credit Union, (more...)
Company: GreenState Credit Union
Location: North Liberty
Posted on: 03/2/2021

Bilingual Store Counter Sales
Description: Ventas y Servicio al Cliente - Biling--e - El puesto de ventas y servicio al cliente biling--e es ideal para una persona experta y energ--tica que tiene una pasi--n por las refacciones automotrices y (more...)
Company: O'Reilly Auto Parts
Location: Cedar Rapids
Posted on: 03/2/2021

High Demand For Quality Contractors - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Cedar Rapids
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds