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Patient Experience Rep - 10:30AM-7:00PM CST - Remote Option

Company: MediRevv
Location: Coralville
Posted on: February 24, 2021

Job Description:

Title: Patient Experience Representative

Department: Operations

Wage Category: Hourly, Non-exempt

Reports to: Operations Supervisor

Location: Coralville, IA

Salary range: $15.50/hr.; Commensurate with experience and geographic location

Shift: 10:30AM-7:00PM CST

Job Statement

The Patient Experience Representative (PER) is responsible for providing exemplary customer service while resolving self pay accounts of MediRevv Clients.

This position is a common entry into MediRevv. Industry experience is helpful, but not required.

In my own words---

"I put patients' minds at ease by letting them know I'm here to help them understand their medical bill and payment options." - MediRevv Patient Experience Representative

Job Duties

An effective PER must be able to balance each of the three P's in the MediRevv Mindset: Partners, People, and Performance.

Partners

  • Demonstrate service excellence at all times to Clients (external Partners) and colleagues (internal Partners).
  • Represent MediRevv Clients with high levels of professionalism and quality work product.
  • Comply with MediRevv policies such as time and attendance to ensure appropriate coverage for MediRevv Clients.
    People
    • Contact and educate patients and guarantors regarding outstanding self pay balances due while making arrangements for payment and/or account resolution.
    • Comply with HIPAA and other compliance requirements at all times to protect patient confidentiality.
    • Compose correspondence to insurance payers, third parties, and patients.
      Performance
      • Meet productivity metrics as established by MediRevv leadership; a tenured PER will be expected to make/take approximately 50-75 calls per day.
      • Maintain high levels of accuracy and quality as outlined by both the MediRevv Quality Assurance program and all MediRevv Client protocols.
      • Adhere to benchmarks and strive for continuous improvement on customer service metrics such as: adherence to schedule, call abandonment rate, speed to answer, talk time, wrap (documentation) time, etc.
      • Efficiently navigate several computer applications during and after phone calls; document all actions taken in appropriate MediRevv and/or Client systems.

        Job Requirements - Knowledge, Skills, And Abilities

        A successful candidate must have proficient knowledge/capabilities in the following areas:
        • Ability to consistently foster positive and professional interactions with patients.
        • Medical billing and/or customer service experience preferred.
        • Bachelor's degree desired, or any equivalent combination of education and experience.
        • Ability to perform at a high level of productivity and quality.
        • Capacity to maintain a high level of accuracy.
        • Excellent written and oral communication skills required to represent MediRevv Clients.
        • Computer skills including proficiency with Microsoft Office Suite.
        • Skills to work independently and be resourceful with the ability to multitask.
          Remote Work Requirements

          To be considered for a fully-remote position, there are technological requirements you must meet:
          • Internet capability must be a hard-wired, high-speed broadband internet connection, DSL, or Cable. Satellite, Dial Up, and/or Wireless connections are not allowed. Your internet connection must be strong enough to operate MediRevv equipment and software:
          • 25 Mbps download/3Mbps upload preferred
          • 10 Mbps download/1Mpbs upload minimum
          • Based on job role and equipment supplied, you must be able to connect MediRevv equipment to an internet router/box via wired (Ethernet) cable. You are expected to confirm this need and capability before your hire date/training date/first day of work.
          • Able to establish a secure, secluded working environment ensuring both HIPAA compliance and ability to work during scheduled work hours without distractions/interruptions.
            The Real Deal

            MediRevv Patient Experience Representatives work day in and day out to educate patients and account guarantors on why a balance is owed and methods of resolution. We collect with compassion. The work is not easy - if you are looking for a place to simply hang out and collect a paycheck, look elsewhere. If you are looking for a place that encourages every team member to be authentic (even weird) and expects hard work but rewards with a fun and engaging culture with loads of opportunity--- then, we can't wait to meet you.

Keywords: MediRevv, Cedar Rapids , Patient Experience Rep - 10:30AM-7:00PM CST - Remote Option, Other , Coralville, Iowa

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