Customer Relationship Advocate 1

Company: ImOn Communications
Location: Cedar Rapids
Posted on: February 25, 2021

Job Description:

ImOn Communications is the Local choice for cable TV, high-speed Internet and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the Cedar Rapids - Iowa City Corridor for many years to come. As we expand our service availability we are looking for a-Customer Relationship Advocate-to be a part of the ImOn Difference!- Our employees share a passion for -Creating Connections One Person at a Time- and fostering a fun and rewarding work environment.The-Customer Relationship Advocate-provides complete technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.Job Responsibilities:* Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers.* Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.* Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer's expectations while minimizing need for further escalation.* Take ownership and accountability that serves to facilitate successful outcomes per customer requests.* Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.* Analyze and solve problems regarding billing, service, or sales issues.* Demonstrate punctuality and consistent attendance.* MUST be able to work a flexible schedule. Shift will fall between the hours of 8 am and 7 pm, Monday through Friday.- Some Saturdays may be required.Requirements:* High School degree or equivalent plus at least 2 years customer service experience in a high-contact, service-related environment.-* Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.-* Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.* Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.* Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.* Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required.-If you are interested in being a part of the ImOn Difference please apply today!ImOn also offers competitive pay, health and dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as-FREE-vision insurance,-FREE-life insurance and-FREE-short term/long term disability, as well as vacation & holiday pay, and community volunteer opportunities.--recblid zew7qimg8anar615936wwsy5wsfyx1

Keywords: ImOn Communications, Cedar Rapids , Customer Relationship Advocate 1, Other , Cedar Rapids, Iowa