Broadband Specialist I
Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: February 23, 2021
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Job Description:
You'll find all sorts of advantages to joining the Mediacom family.
If you enjoy technology and serving your community, you'll love
Mediacom. Along with that rewarding feeling, you'll be given the
Power to Succeed in your career while enjoying ongoing training and
a generous benefits package designed to be flexible and relevant to
your needs.
GENERAL RESPONSIBILITIES:As a Broadband Specialist I (Field
Technician), you will be primarily focused on new installations of
our cable television and broadband services. You'll drive a company
van, go into customer homes, and represent Mediacom every day to
our customers. You'll also learn and perform a variety of duties
including installation, changes of service, additional outlet
installation, disconnection of service, payment collection, and any
special requests customers may have regarding installation.
BENEFITS:You'll get formal training, company vehicle, company
uniforms, tools, netbook, cell phone, health, dental, vision,
generous discounts on services, education reimbursement, 401(k)
with company match, pay increases through self-guided study and
more!
Note: If this isn't the job for you, maybe you know someone who'd
love it? Send them this job link!
SPECIFIC RESPONSIBILITIES:• Makes customer drop installations
(exterior and interior) complete from tap to antenna terminals on
customer equipment in both single and multiple unit dwellings,
including pre-wired units.• Performs new connects, reconnects,
requested and non-pay disconnects; adds outlets; installs and/or
removes converters; performs upgrades and downgrades of service.•
Analyzes picture quality and judges acceptability of picture
delivered following installation of cable service.• Works with
connectors, fasteners and wire and uses hand tools.• Uses customary
CATV hand and power tools in performance of job duties.• Completes
appropriate paperwork functions as prescribed by system
management.• Reads signal levels through use of field strength
meter; adds and subtracts levels in installation problems; installs
connectors on different types of drop cable; maintains proper
clearances; installs tap-off devices.• Climb poles with proper
equipment (safety belt, safety strap and climbers), ladders or
other structures as needed. Lifts and carries loads up to 75lbs
(including line ladder); Works within limited confines, such as
crawl spaces.• Properly uses, stores and maintains a VOM or DMM to
check for "open" or "short" on line as well as AC and DC voltages.•
Reads general drop system layouts from blueprints.• Inform
customers of FCC Rules and Company policies as they pertain to
customers.• Drives Company vehicles in performance of job duties;
uses bucket truck. Proper vehicle upkeep and maintenance.• Generate
additional company revenue through effective sales techniques and
by offering information about product options, sales campaigns and
promotions.• Performs other duties such as clean-up and salvage of
wrecked out materials; provides general assistance to other
employees as directed.
EXPERIENCE/SKILLS:• Entry level; 0 to 18 months experience.• High
school diploma or GED required; trade school training preferred.•
Valid driver's license; satisfactory driving record required.•
General level of mechanical and consumer devices knowledge.•
Ability to interact and communicate with customers and co-workers.•
Ability to work in high or tight spaces.• Ability to work in all
weather conditions and at various heights.• Ability to work
flexible work hours, including evenings, weekends, holidays and
overtime as required.
PHYSICAL REQUIREMENTS:• Strenuous – Physical effort represented by
frequent handling of heavy objects (approx. 50-100 lbs.) and
materials, or heavy hand tools.
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Keywords: Mediacom Communications Corporation, Cedar Rapids , Broadband Specialist I, Other , Cedar Rapids, Iowa
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