CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Customer Relationship Advocate 1-CR

Company: ImOn Communications
Location: Cedar Rapids
Posted on: January 15, 2021

Job Description:

ImOn Communications is the LOCAL choice for cable TV, high-speed Internet and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the Cedar Rapids - Iowa City Corridor for many years to come. As we expand our service availability we are looking for a Customer Relationship Advocate to be a part of the ImOn Difference Our employees share a passion for ---Creating Connections One Person at a Time--- and fostering a fun and rewarding work environment. The Customer Relationship Advocate provides complete technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals. Job Responsibilities for Primary Functional Area of Accou Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers. Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns. Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer's expectations while minimizing need for further escalation. Take ownership and accountability that serves to facilitate successful outcomes per customer requests. Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals. Analyze and solve problems regarding billing, service, or sales issues. Demonstrate punctuality and consistent attendance. MUST be able to work a flexible schedule. Shift will fall between the hours of 8am and 7pm, Monday through Friday. Some Saturdays may be required. Requirements High School degree or equivalent plus at least 2 years customer service experience in a high-contact, service-related environment. Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Excellent interpersonal and communication skills with the ability to work independently as well as part of a team. Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems. Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required. If you are interested in being a part of the ImOn Difference please apply today recblid pb7syxm1a2gmqfkoi8wpr5o98lvtki

Keywords: ImOn Communications, Cedar Rapids , Customer Relationship Advocate 1-CR, Other , Cedar Rapids, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver Food with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Wadena
Posted on: 01/19/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: Colesburg
Posted on: 01/19/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: Clarksville
Posted on: 01/19/2021


Part-Time Delivery - Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Luzerne
Posted on: 01/19/2021

Need a gig? Deliver with Uber Eats!
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Monmouth
Posted on: 01/19/2021

Deliver with Uber on your schedule
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Mount Auburn
Posted on: 01/19/2021

Part-Time Delivery - Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Toledo
Posted on: 01/19/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: Guttenberg
Posted on: 01/19/2021

Flexible Schedule - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Anamosa
Posted on: 01/19/2021

High-Earning Sales Career - Training Provided
Description: When the going gets tough, the tough get going. And that's exactly what we're doing here at Platinum. It's been a difficult time for everyone, and there are still a lot of uncertainties, especially (more...)
Company: Platinum
Location: Robins
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds