Customer Care Representative

Company: Kelly
Location: Cedar Rapids
Posted on: January 12, 2021

Job Description:

Customer Care RepresentativeKelly Professional & Industrial-- is seeking a Customer Care Representative--for a large life insurance company at their location in Cedar Rapids, IA. Please note:--This position will start remote but could eventually transition to the office located in Cedar Rapids, IA. Please do not apply if a commute to Cedar Rapids, IA is not feasible.Pay Rate:--$14.00/ hourLocation:--Cedar Rapids, IAHours:--Monday- Friday, hours of operation 8:00AM- 5:30PMJob Duties: * Responsible for conserving, maintaining, developing and increasing business volume through existing customers.* Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.* Reply to customers using multiple systems, technologies, and the coordination of other functions is required.* Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.* Communicates with customers regarding service request or problems; documents, evaluates and resolves customer--inquiries.* Thoroughly documents all contacts and conversations; follows up as required.* Works with other departments to complete customer requests as needed, and minimize escalations.* Gains proficiency in various administration and automated workflow systems.* Processes complex and varied service requests.* Consistently meets/exceeds set quality and productivity metrics.* Functions w/in a team based environment, and actively participates in achieving team goals.* Meets/exceeds performance metrics as determined by department.Requirements:* High School diploma or equivalent.* Up to 1 year experience with call center or customer service experience/training.* Fundamental computer knowledge and maneuverability within window applications.* Basic understanding of Microsoft office suite, specifically Word and Excel.* Good verbal and written communication skills.Preferred:* Associates degree preferred.* General understanding of life and health insurance, retirement, annuity and investment products a plus.* Experience working within a computer mainframe a plus.* Ability to maintain confidentiality of customer and company information.* Ability to work independently and seek additional opportunities when able.* Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.#CB2020 NOTE:--This position is not being recruited by your local Kelly branch. To be considered for this position, please apply directly to posting or email resumes to melanie.vert@kellyservices.com What's NextIf you apply for this position, a Kelly recruiter will contact you directly if your skills and experience match what our clients are looking for. If you're not contacted, you're still on our radar. Once you've applied for one of our jobs, or if you've ever worked for us before, you're a part of our talent network, and that means all Kelly recruiters have access to your profile, expanding your opportunities even further.Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Cedar Rapids , Customer Care Representative, Other , Cedar Rapids, Iowa