Customer Care Representative
Company: Kelly
Location: Cedar Rapids
Posted on: January 12, 2021
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Job Description:
Customer Care RepresentativeKelly Professional & Industrial-- is
seeking a Customer Care Representative--for a large life insurance
company at their location in Cedar Rapids, IA. Please note:--This
position will start remote but could eventually transition to the
office located in Cedar Rapids, IA. Please do not apply if a
commute to Cedar Rapids, IA is not feasible.Pay Rate:--$14.00/
hourLocation:--Cedar Rapids, IAHours:--Monday- Friday, hours of
operation 8:00AM- 5:30PMJob Duties: * Responsible for conserving,
maintaining, developing and increasing business volume through
existing customers.* Develop internal and external customer
relationships by providing understandable, concise, and accurate
information through written and oral communication.* Reply to
customers using multiple systems, technologies, and the
coordination of other functions is required.* Provides information
on a variety of complex customer service issues requiring knowledge
of life and health insurance, retirement, annuity and investment
products and transactions focusing on customer satisfaction,
quality, and efficiency.* Communicates with customers regarding
service request or problems; documents, evaluates and resolves
customer--inquiries.* Thoroughly documents all contacts and
conversations; follows up as required.* Works with other
departments to complete customer requests as needed, and minimize
escalations.* Gains proficiency in various administration and
automated workflow systems.* Processes complex and varied service
requests.* Consistently meets/exceeds set quality and productivity
metrics.* Functions w/in a team based environment, and actively
participates in achieving team goals.* Meets/exceeds performance
metrics as determined by department.Requirements:* High School
diploma or equivalent.* Up to 1 year experience with call center or
customer service experience/training.* Fundamental computer
knowledge and maneuverability within window applications.* Basic
understanding of Microsoft office suite, specifically Word and
Excel.* Good verbal and written communication skills.Preferred:*
Associates degree preferred.* General understanding of life and
health insurance, retirement, annuity and investment products a
plus.* Experience working within a computer mainframe a plus.*
Ability to maintain confidentiality of customer and company
information.* Ability to work independently and seek additional
opportunities when able.* Ability to work in a team environment to
develop integrity, trust and respect of coworkers at all
levels.#CB2020 NOTE:--This position is not being recruited by your
local Kelly branch. To be considered for this position, please
apply directly to posting or email resumes to
melanie.vert@kellyservices.com What's NextIf you apply for this
position, a Kelly recruiter will contact you directly if your
skills and experience match what our clients are looking for. If
you're not contacted, you're still on our radar. Once you've
applied for one of our jobs, or if you've ever worked for us
before, you're a part of our talent network, and that means all
Kelly recruiters have access to your profile, expanding your
opportunities even further.Why Kelly--?As a worker today, it's up
to you to take charge of your career and look for opportunities to
learn, grow, and achieve your potential. Helping you find what's
next is what we're all about. We know what's going on in the
evolving world of work-just ask the 440,000 people we employ each
year. Connecting with us means getting the support, guidance, and
opportunities needed to take your career where you may have never
imagined.About Kelly--At Kelly, we're always thinking about what's
next and advising job seekers on new ways of working to reach their
full potential. In fact, we're a leading advocate for
temporary/non-traditional workstyles, because we believe they allow
flexibility and tremendous growth opportunities that enable a
better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety of workstyles, skill levels, and industries around
the world. Kelly is an equal opportunity employer committed to
employing a diverse workforce and providing accommodations for
people with disabilities in all parts of the hiring process as
required under its Employment Accommodation Policy. Kelly will work
with applicants to meet accommodation needs that are made known to
Kelly in advance.
Keywords: Kelly, Cedar Rapids , Customer Care Representative, Other , Cedar Rapids, Iowa
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