Customer Relationship Advocate 1
Company: ImOn Communications
Location: Cedar Rapids
Posted on: January 9, 2021
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Job Description:
ImOn Communications is the LOCAL choice for cable TV, high-speed
Internet and phone service. We value the relationships we have with
colleagues, customers, and members of our community and look
forward to serving the Cedar Rapids - Iowa City Corridor for many
years to come. As we expand our service availability we are looking
for a Customer Relationship Advocate to be a part of the ImOn
Difference! Our employees share a passion for --Creating
Connections One Person at a Time-- and fostering a fun and
rewarding work environment.The Customer Relationship Advocate
provides complete technical support through our customer care
contact center, for both current and potential cable television,
high-speed data (HSD), and phone customers. This position requires
teamwork and the ability to achieve customer satisfaction along
with meeting department and company goals.Job Responsibilities for
Primary Functional Area of Accou* Assist customers with general
service inquiries, account changes, billing information, and
technical issues and offering our outstanding products to new and
existing customers.* Demonstrate active listening and effective
communication to ensure a mutual understanding of customer's
concerns.* Represent ImOn Communications in a positive,
professional, and ethical manner; working to exceed customer's
expectations while minimizing need for further escalation.* Take
ownership and accountability that serves to facilitate successful
outcomes per customer requests.* Promote ImOn products and services
based on a logical relationship to the customer's needs and in
accordance with business goals.* Analyze and solve problems
regarding billing, service, or sales issues.* Demonstrate
punctuality and consistent attendance.* MUST be able to work a
flexible schedule. Shift will fall between the hours of 8 am and 7
pm, Monday through Friday. Some Saturdays may be
required.Requirements* High School degree or equivalent plus at
least 2 years customer service experience in a high-contact,
service-related environment.* Proficient PC skills including
electronic mail, record keeping, routine database activity, word
processing, spreadsheet, etc.* Excellent oral and written
communication skills with demonstrated ability to articulate
relevant information and directions in an organized and concise
manner.* Excellent interpersonal and communication skills with the
ability to work independently as well as part of a team.*
Demonstrated listening skills with the ability to obtain key
information to assess customer needs and resolve service problems.*
Proven ability to maintain composure in stressful situations.
Flexibility to work variable schedules and overtime as required.If
you are interested in being a part of the ImOn Difference please
apply today!ImOn also offers competitive pay, health and dental
insurance, 401(k), discounted Cable, Internet & Phone services, and
additional perks such as FREE vision insurance, FREE life insurance
and FREE short term/long term disability, as well as vacation &
holiday pay, and community volunteer opportunities.recblid
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Keywords: ImOn Communications, Cedar Rapids , Customer Relationship Advocate 1, Other , Cedar Rapids, Iowa
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