Customer Relationship Advocate 1
Company: ImOn Communications
Location: Cedar Rapids
Posted on: January 9, 2021
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Job Description:
ImOn Communications is the LOCAL choice for cable TV, high-speed
Internet and phone service. We value the relationships we have with
colleagues, customers, and members of our community and look
forward to serving the Cedar Rapids - Iowa City Corridor for many
years to come. As we expand our service availability we are looking
for a -Customer Relationship Advocate -to be a part of the ImOn
Difference! Our employees share a passion for "Creating Connections
One Person at a Time" - and fostering a fun and rewarding work
environment.The -Customer Relationship Advocate -provides complete
technical support through our customer care contact center, for
both current and potential cable television, high-speed data (HSD),
and phone customers. This position requires teamwork and the
ability to achieve customer satisfaction along with meeting
department and company goals.Job Responsibilities for Primary
Functional Area of AccouAssist customers with general service
inquiries, account changes, billing information, and technical
issues and offering our outstanding products to new and existing
customers.Demonstrate active listening and effective communication
to ensure a mutual understanding of customer's concerns.Represent
ImOn Communications in a positive, professional, and ethical
manner; working to exceed customer's expectations while minimizing
need for further escalation.Take ownership and accountability that
serves to facilitate successful outcomes per customer
requests.Promote ImOn products and services based on a logical
relationship to the customer's needs and in accordance with
business goals.Analyze and solve problems regarding billing,
service, or sales issues.Demonstrate punctuality and consistent
attendance.MUST be able to work a flexible schedule. Shift will
fall between the hours of 8 am and 7 pm, Monday through Friday.
Some Saturdays may be required.RequirementsHigh School degree or
equivalent plus at least 2 years customer service experience in a
high-contact, service-related environment.Proficient PC skills
including electronic mail, record keeping, routine database
activity, word processing, spreadsheet, etc.Excellent oral and
written communication skills with demonstrated ability to
articulate relevant information and directions in an organized and
concise manner.Excellent interpersonal and communication skills
with the ability to work independently as well as part of a
team.Demonstrated listening skills with the ability to obtain key
information to assess customer needs and resolve service
problems.Proven ability to maintain composure in stressful
situations. Flexibility to work variable schedules and overtime as
required.If you are interested in being a part of the ImOn
Difference please apply today!ImOn also offers competitive pay,
health and dental insurance, 401(k), discounted Cable, Internet &
Phone services, and additional perks such as -FREE -vision
insurance, -FREE -life insurance and -FREE -short term/long term
disability, as well as vacation & holiday pay, and community
volunteer opportunities.recblid 6o182eal6fk7gq2i8i6x8dl1q63j6u
Keywords: ImOn Communications, Cedar Rapids , Customer Relationship Advocate 1, Other , Cedar Rapids, Iowa
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