TELEPHONE SALES REPRESENTATIVE (Full-Time, Part-Time)

Company: Mass Markets
Location: Cedar Rapids
Posted on: October 15, 2020

Job Description:

Job Description ID 2020-4052 Job Locations Cedar Rapids, IA Job Post Information* : Posted Date 2020-10-05 Department z_Advertised on Job Target Schedule Multiple Options Wage Description $10.10 - $13.50/hr Commensurate * Bonus Monthly Education High School Diploma/GED POSITION OVERVIEW SALES REPRESENTATIVES SUPPORTING COMMERCIAL CLIENTS We are looking for Sales Representatives to support consumer and business, outbound sales programs for commercial clients. In this roles, you will make outbound calls to prospects and customers, acquire new customers and upsell existing ones, provide customers information on client products and services. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in sales, customer service, tech support, or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. ----- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties * Handle inbound and outbound contacts in a courteous, timely, and professional manner * Listen to customers, understand their needs, and resolve customer issues * Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable * Follow the processes of the Client program and perform all tasks in a courteous and professional manner * Utilize systems and technology to complete account management tasks * Accurately document and process customer claims in appropriate systems * Follow all required scripts, policies, and procedures * Utilize knowledge base and training to accurately answer customer questions * Comply with requirements surrounding confidential information and personal information * Appropriately escalate customer issues with the managerial team * Escalate customer issues to the appropriate staff and managerial for resolution as needed. * Ensure first call resolution through problems solving and effective call handling * Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes * Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation including the training period. * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative

Keywords: Mass Markets, Cedar Rapids , TELEPHONE SALES REPRESENTATIVE (Full-Time, Part-Time), Other , Cedar Rapids, Iowa