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Product Support

Company: Sedona Staffing - Iowa
Location: Dubuque
Posted on: February 15, 2020

Job Description:

CUSTOMER SERVICE REP 2- PRODUCT SUPPORT SALARY: $50-$55K/YEAR LOCATION: DUBUQUE, IA DIRECT HIRE: FULL TIME, 1ST SHIFT RESPONSIBILITIES: Providing technical support to customers using web applicationIdentify problems with software applications and present solutionsRespond to inquiries from vendors, end- users, administrators, and insurance carriersResearch and resolve issuesProvide exceptional customer service timelyPerform product researchManage specific projectsEscalate issues thru proper channels as needed QUALIFICATIONS: Exceptional customer service skills Proficient with MS Office Exceptional listening skills Ability to multi task Possess a positive, proactive attitude Basic HTML experience (a plus, not required) VB experience (a plus, not required) Understanding of HIPPA compliance regulations BS degree preferred

Keywords: Sedona Staffing - Iowa, Cedar Rapids , Product Support, Other , Dubuque, Iowa

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