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Inbound Customer Service

Company: Mediacom
Location: Cedar Rapids
Posted on: December 5, 2019

Job Description:

Start a lasting career with Mediacom and get a $1000 sign-on bonus! Mediacom provides medical, dental, vision, 401K with Matching, discounts on cable and internet, and much more.GENERAL RESPONSIBILITIES: Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.Hours typically include four weekdays 11am - 8pm and Saturday 9am - 6pm.SPECIFIC RESPONSIBILITIES: * Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. * Apply Retention Department's mission statement to sell Mediacom's service when possible. * Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. * Use the Mediacom resources to sell against the competition and explain our competitive edge. * Build customer loyalty by providing legendary customer service. * Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. * Educate customers in the use of installed products, service offerings, billing, charges, and product features. * Resolve customer complaints and situations calmly and courteously. * Troubleshoot and resolve service, pricing and technical problems for customers by asking questions. * Meets retention goals set by Company/department. * May assist in the training of new Representatives through on-the-job training program. * Other duties as assigned.PREFERRED EXPERIENCE/SKILLS: * High School Diploma or equivalent required. * 2+ years customer service experience required, sales experience preferred. * Customer-oriented mentality. * Ability to operate a computer. * Effective listening skills with high level of empathy. * Effective verbal communication skills, including grammar and tone. * Strong ability to ask relevant questions to identify customer needs/concerns. * Ability to remain calm and confident while managing confrontation and rejection. * Self-motivator - upbeat and with a high energy level. * Strong work ethic; team-oriented attitude.

Keywords: Mediacom, Cedar Rapids , Inbound Customer Service, Other , Cedar Rapids, Iowa

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