Technical Support Associate
Posted on: August 6, 2022
Technical Support Associate-CUS001614Position ProfileIf you have
a passion for technology and a desire to help others, you may want
to consider a career at U.S. Cellular.
This is no ordinary call center. This is a U.S. Cellular Customer
Care Center; a place where you receive outstanding training and the
leadership you need to succeed. As someone with the knowledge and
expertise to help our customers who call with technical needs, your
ability to listen fully to uncover the issue and offer
compassionate guidance will set the stage for success in this role.
Your ability to educate customers in addition to offering solutions
is a strength that will inspire customers to become our
You'll gain an edge if you have an associate's degree, with a
bachelor's degree preferred. To be considered, you will need to
have two years or more related experience with at least nine months
spent in customer service. While previous experience in the
wireless industry will enhance your ability to serve our customers,
past roles where you served in a "help desk" or troubleshooting
capacity in a high-volume call center would also equip you with the
skills you need to succeed.
You should be able to talk to customers who are experiencing issues
with their Apple, Android, or other wireless devices in a way they
can understand, to bring a resolution that creates loyal customers.
You should also have a technical understanding of Internet
connectivity, networking terminology, web and e-mail protocols, and
experience with Apple and Microsoft operating systems. Being there
for your customers' changing needs is important, so you need to be
open and flexible in scheduling your time around their needs on the
weekends and holidays.
Key to our "Dynamic Organization" is your ability to make
connections with your fellow associates and your customers. It
leads to an atmosphere of respect, integrity and trust, which will
go a long way towards resolving a customer's issue in a positive
U.S. Cellular is a drug-free workplace and committed to diversity
- High School diploma or GED required; College Degree and 2 years
relevant work experience preferred.
- Minimum of 9 months customer service experience required.
- Demonstrated proficiency in communicating complex and technical
information clearly and concisely in language and terminology that
fits the needs of the customer.
- Experience with wireless products and services such as:
wireless modem , Smartphone Operating Systems: BlackBerry /RIM,
Windows Mobile , IOS and Android, tethered data connections, PDAs
(Palm, Pocket PC and IPAQ), telemetry solutions, Brew applications,
and MMS/SMS messaging preferred.
- Demonstrated proficiency in resolving technical issues in a
high-volume call center.
- Fundamental understanding of Internet connectivity, networking
terminology, web (HTTP) and e-mail (POP/SMTP) protocols.
- Proficient in various operating systems including Mac(Apple),
Microsoft Office with working knowledge of Windows 8 and 10, and
e-mail systems such as Exchange, Notes or GroupWise,.
- Ability to diagnose, troubleshoot and resolve complex
- Excellent written and verbal communication skills
- Effective decision making skills required.
- Strong interpersonal skills, organization and time-management
- Must be able to work varying shifts.Job:Customer Service
Location(s):Iowa-MARION_IAU.S. Cellular is an EEO employer and
gives consideration to qualified applicants without regard to
identity/national origin/disability/veteran status, pregnancy or
genetic information. Associated topics: patient, pc, service,
support, support specialist, systems administrator, technical,
technical support, technical support specialist, technician
Keywords: USCellular, Cedar Rapids , Technical Support Associate, IT / Software / Systems , Marion, Iowa
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