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Customer Service Representative

Company: Mass Markets
Location: Cedar Rapids
Posted on: November 9, 2019

Job Description:

ID 2Job Locations Cedar Rapids, IAJob Post Information* : Posted Date 2019-10-03Department Customer Service RepresentativeSchedule Flexible Day, Evening & Weekend Shifts - M-F, SWage Description Base Hourly + Bonus & Daily ContestBonus WeeklyEducation High School Diploma/GED

POSITION OVERVIEW

CUSTOMER SERVICE REPRESENTATIVE

Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus.

Full-Time or Part-Time, Base + Bonuses.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

Available Full-Time & Part-Time Shifts:

  • Day
  • Evening
  • Weekend

    POSITION RESPONSIBILITIES

    WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO?

    We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team!

    Our Customer Service Representatives are responsible for the following tasks:
    • Assist customer with their service inquiries
    • Learn the common requests and solutions
    • Improve the customer's experience
    • Utilize our service techniques and systems
    • Escalate customer dissatisfaction to proper channels
    • Increase your skills with every interaction
      In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

      CANDIDATE QUALIFICATIONS

      WONDER IF YOU HAVE WHAT IT TAKES?

      We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.

      Other Customer Service Representative Qualifications Include:
      • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
      • Ability to learn contact center applications
      • Positive can-do attitude
      • Must be proficient with basic PC skills
      • Ability to multi-task in a fast-paced environment
      • Highly reliable
      • Minimum 18 years of age
        Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

        COMPENSATION DETAILS

        WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

        At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

        Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.

        All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

        TOTAL REWARDS BREAKDOWN
        • Competitive Starting Compensation
        • Weekly Bonus Opportunity
        • Weekly Pay Cycles
        • Paid Time-Off
        • Daily, Week, and Quarterly Recognition
        • Paid Holidays
        • Daily Contest Payouts
        • Company Debit Card (With Daily Cash Uploads)
        • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
        • Regular Raises and Career Progression
        • Flexible Scheduling Options
        • Employee Discount Program
        • Advancement Opportunity and Ongoing Training
        • Fun, Engaging Work Environment
        • Cash and Prize Incentives
        • Modern Work Environment
        • Casual Dress Code
        • And More...

          ABOUT US

          MASS MARKETS

          Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

          Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

          ABOUT MCI

          MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: Mass Markets, Cedar Rapids , Customer Service Representative, Hospitality & Tourism , Cedar Rapids, Iowa

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