CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

In-Bound Customer Service

Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: June 14, 2019

Job Description:

GENERAL RESPONSIBILITIES:
Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.

SPECIFIC RESPONSIBILITIES:

  • Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.
  • Apply Retention Departments mission statement to sell Mediacoms service when possible.
  • Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.
  • Use the Mediacom resources to sell against the competition and explain our competitive edge.
  • Build customer loyalty by providing legendary customer service.
  • Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.
  • Educate customers in the use of installed products, service offerings, billing, charges, and product features.
  • Resolve customer complaints and situations calmly and courteously.
  • Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.
  • Meets retention goals set by Company/department.
  • May assist in the training of new Representatives through on-the-job training program.
  • Other duties as assigned.
    PREFERRED EXPERIENCE/SKILLS:
    • High School Diploma or equivalent required.
    • 2+ years customer service experience required, sales experience preferred.
    • Customer-oriented mentality.
    • Ability to operate a computer.
    • Effective listening skills with high level of empathy.
    • Effective verbal communication skills, including grammar and tone.
    • Strong ability to ask relevant questions to identify customer needs/concerns.
    • Ability to remain calm and confident while managing confrontation and rejection.
    • Self-motivator - upbeat and with a high energy level.
    • Strong work ethic; team-oriented attitude.
      Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.


      recblid smg5ukd9y92uxusow4v5rat5d3m690

Keywords: Mediacom Communications Corporation, Cedar Rapids , In-Bound Customer Service, Hospitality & Tourism , Cedar Rapids, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Cedar Rapids
Posted on: 06/24/2019

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Dubuque
Posted on: 06/24/2019

Line Cook
Description: Line Cook Description:Love your job at Texas Roadhouse Join our family and work in a high-volume restaurant filled with fun.Are you a team player who can handle multiple responsibilities at once Texas (more...)
Company: Texas Roadhouse
Location: Cedar Rapids
Posted on: 06/24/2019


Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Davenport
Posted on: 06/24/2019

Glam Gig - Join the Avon Nation and earn up to 40%
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Cedar Rapids
Posted on: 06/24/2019

Housekeeping Supervisor - Courtyard Bettendorf Quad Cities - (19001GEH)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Davenport
Posted on: 06/24/2019

Banquet Event Set-Up - Coralville Marriott Hotel & Conference Center - (19001HBD)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Cedar Rapids
Posted on: 06/24/2019

Dishwasher - Coralville Marriott Hotel & Conference Center - (19001FZB)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Cedar Rapids
Posted on: 06/24/2019

Circulation District Manager
Description: Circulation District Manager Circulation Waterloo, Iowa Apply Description Position at The Courier Courier Communications seeks a Circulation District Manager to join our Circulation department serving (more...)
Company: Lee Enterprises
Location: Waterloo
Posted on: 06/24/2019

Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customers product questions, promote customer retention, and do exchanges
Company: Mommy Jobs Online
Location: Dubuque
Posted on: 06/24/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds