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Customer Service Rep

Company: McGrath Auto
Location: Cedar Rapids
Posted on: May 18, 2019

Job Description:

Business Development Coordinator / Customer Service RepEvery employee with the McGrath Family of Dealerships is absolutely critical to its success. The McGrath Family of Dealerships has been a family-owned and operated business for over 65 years. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 11 dealerships operating all across Iowa. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! Benefits:

  • Medical, Dental, Vision Insurance
  • 401k
  • Paid Time Off
  • Paid Vacation
  • Growth Opportunities
  • Paid Training
  • Fitness Center
  • Saturday Lunches - Sales
  • Promote Within Responsibilities
    • Answer customer calls and establish follows-up with sales appointments
    • Respond quickly to internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
    • Provide customers with initial product information & direct them to the appropriate dealership resources
    • Present initial financing options based on customer needs
    • Follow up with leads that are not ready to make an appointment or no-show
    • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
    • Utilize CRM tracking system daily Qualifications
      • At least one previous role based in strong customer service experience
      • Team player attitude
      • Prompt and courteous
      • Enthusiastic personality
      • Must have strong computer skills
      • Willing to submit to a pre-employment background check & drug screen

Keywords: McGrath Auto, Cedar Rapids , Customer Service Rep, Hospitality & Tourism , Cedar Rapids, Iowa

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