Account Executive - Inbound Customer Service Roadside Assistance

Company: Infinity
Location: Cedar Rapids
Posted on: September 4, 2024

Job Description:

Description:At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing 'Life Changing Experiences' for our employees. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity's exceptional workforce and become part of our award-winning culture. We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities. Why Work for Infinity?We offer a blend of competitive hourly base pay + commissionWe offer paid time off for vacation, personal and sick days; along with 7 paid holidaysRetirement 401(k) + match after 6-months of employment. 100% vested immediatelyPartnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employeesProfessional development and career pathing opportunities available - we promote from withinOur award-winning training program starts day 1 and will be there to support you as you growWe have a strong 10X culture that we certify all team members on Role Overview The role of the Account Executive - Inbound Customer Service is to provide quick solutions and empathetic responses to consumers, haulers, and fleet businesses that need roadside assistance. ResponsibilitiesEmpathize with customers who are in a high-stress situationHandle and address customer and provider questions about billing and registrationProvide updates to customers, providers, and client's throughout the dispatch process.Keep up to date on growing customer base.Uses knowledge of the specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.Performs other related duties as assigned.Supervisory ResponsibilitiesNoneRequirements:Required Skills/AbilitiesType 25+ WPMPassion for helping others.Proven track record of working in a fast-paced environment.Working knowledge of Microsoft Office and Google MapsAbility to quickly adapt to several types of calls and issues.Excellent communication skills including active listening and showing empathy.Service-oriented and able to resolve customer grievances.Proficient computer skills with the ability to learn new software.Education and ExperienceHigh School Diploma or equivalent preferred.6 months' customer service experience.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Ability to lift up to 10 pounds, if necessary.Compensation details: 14-14 Hourly WagePI21027a2827ac-25660-35203490

Keywords: Infinity, Cedar Rapids , Account Executive - Inbound Customer Service Roadside Assistance, Hospitality & Tourism , Cedar Rapids, Iowa