Customer Service Team Lead
Company: Cabela's
Location: Prairie Du Chien
Posted on: May 27, 2023
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Job Description:
POSITION SUMMARY:
Under the supervision of the Group Sales or Department Manager, the
Team Leader gives daily direction to the associates in one of the
departments within the store, to include: merchandise presentation,
inventory control, pricing, sales enhancements, stocking, and
customer service activities.
ESSENTIAL FUNCTIONS:
Supports the GSM / DM in achievement of Departmental Sales, Gross
Margin, Inventory Shrinkage and Payroll Goals.
Provides daily direction to the associates within the
department.
Prepares to-do / Task lists.
Executes all merchandising directives i.e. "Top 25 list", "Extreme
Savings" items, etc. & maintain all plan-o-grams as set by the
Corporate Office.
Insures a pleasant and productive shopping experience for all
customers.
Assists the GSM / DM and Human Resources Manager to staff the
department with "service" oriented associates; participates in
interviewing and makes recommendations for selection; coordinates
training; consults with GSM and gives input on preparation of
performance appraisals; prepares weekly work schedules; coaches and
motivates associates to promote positive customer relations and a
productive team-oriented work environment.
Resolves customer and associate opportunities with GSM / DM and HR
Manager.
Maintains a high level of personal Customer Service; achieves
better than Company average customer service results (surveys,
secret shops, etc.).
Remains Product "expert" through ongoing product knowledge
training; conducts product demos to entire staff.
Assists the GSM / DM with coordination of all "Special Events";
maintenance of pricing and UPC integrity; determining proper
assortments; accuracy of inventory; proper display, signing and
pricing of all advertised items.
Assists the GSM / DM in carrying out Supervisory responsibilities
in accordance with the Company's policies and applicable laws,
including interviewing, training, planning, assigning and directing
work, measuring and evaluating performance, addressing complaints
and resolving problems, maintaining a positive, harassment free
working environment for all associates.
Provides a legendary experience for every customer, every time by
assisting customers in making buying decisions by:
identifying and evaluating customers' needs,
making product recommendations based off of this analysis,
promoting programs including, but not limited to CLUB Membership,
VOC and In-Store Pick-up.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or equivalent
Experience: 2 to 4 years in Retail Sales
Supervisory experience is a plus
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures and amounts such as discounts,
commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions
from Managers, associates, customers, and the general public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based
management and electronic point of sale and inventory management
systems
Demonstrated strong interpersonal skills. Ability to establish and
maintain effective working relationships with co-workers,
associates, customers and with the Corporate Staff
TRAVEL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Constantly stand and/or walk during shift
Occasionally ascend or descend ladders, stairs, ramps, etc.
Constantly communicate with others to exchange information
Occasionally repeat motions that may include the wrists, hands
and/or fingers
Occasionally operate machinery and/or power tools
Occasionally operate motor vehicles or heavy equipment
Light work that includes moving objects up to 20 pounds constantly,
may occasionally move and lift objects up to 100 pounds or more
(utilizing a team lift as needed)
Occasionally work in tight and confined spaces
Occasionally work in noisy environments
INDEPENDENT JUDGEMENT :
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class
resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions
are administered without regard to race, color, creed, religion,
sex, pregnancy, sexual orientation, gender identity, age, national
origin, ancestry, citizenship status, disability, veteran status,
genetic information, or any other basis protected by applicable
federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to
reasonable accommodation under the Americans with Disabilities Act
and certain state or local laws.
If you need a reasonable accommodation for any part of the
application process, please visit your nearest location or contact
us at hrcompliance@basspro.com.
Cabela's
About Bass Pro Shops
Bass Pro Shops (http://www.basspro.com/) is North America's premier
outdoor and conservation company. Founded in 1972 when avid young
angler Johnny Morris began selling tackle out of his father's
liquor store in Springfield, Missouri, today the company provides
customers with unmatched offerings spanning premier destination
retail, outdoor equipment manufacturing, world-class resort
destinations and more. In 2017 Bass Pro Shops joined forces with
Cabela's (http://www.cabelas.com/) to create a "best-of-the-best"
experience with superior products, dynamic locations and
outstanding customer service. Bass Pro Shops also operates White
River Marine Group (http://www.whiterivermg.com/) , offering an
unsurpassed collection of industry-leading boat brands, and Big
Cedar Lodge (http://www.bigcedar.com/) , America's Premier
Wilderness Resort. Under the visionary conservation leadership of
Johnny Morris, Bass Pro Shops is a national leader in protecting
habitat and introducing families to the outdoors and has been named
by Forbes as "one of America's Best Employers."
Keywords: Cabela's, Cedar Rapids , Customer Service Team Lead, Hospitality & Tourism , Prairie Du Chien, Iowa
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