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Insurance Customer Service Representative

Company: Charles Kudej Agency Inc
Location: Cedar Rapids
Posted on: June 24, 2022

Job Description:

Job DescriptionAmerican Family Insurance - Charles Kudej AgencyThe Customer Service Representative is an employee of the Agency Owner and not an employee of American Family Insurance. The Customer Service Representative provides an excellent customer experience for potential and existing customers.? ?Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. ?Assists the agency owner with attaining agency service goals.


Base Hourly(based on experience)Paid Leave TimeOpportunities for weekly, monthly, and yearly bonusesFlexible hoursPaid Holidays offLong Term Advancement Opportunities?Dental InsuranceVision InsuranceEmployer Paid Long-term Disability InsuranceEmployer Paid Life Insurance??


  • Performs daily administrative functions to assist the agency owner, office manager or sales unit manager
  • Assists with set up and execution of agency events
  • Assist with cash handling and banking activities
  • Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
  • Processes changes to existing accounts and policies? ?
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
  • Schedules appointments with existing or prospective customers for agency employees
  • Participates in reviews of existing coverages and may advise customers regarding policy options
  • Identifies cross-selling opportunities during customer interactions and takes appropriate action


    • Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products.? This position must have at least?Property &?Casualty?lines of authority; Life is?additionally preferred (licenses must obtained within one month of hire; study materials and first testing will be paid for by the agency)
    • Valid driverâ„¢s license required
    • Previous customer service experience a plus
    • Previous Insurance experience a plus

Keywords: Charles Kudej Agency Inc, Cedar Rapids , Insurance Customer Service Representative, Hospitality & Tourism , Cedar Rapids, Iowa

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