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Customer Service Specialist

Company: Cornell College
Location: Mount Vernon
Posted on: January 16, 2022

Job Description:

Cornell College invites applications for a full-time customer service specialist. This position is responsible for handling customer service activities related to student accounts and financial aid in a timely manner including phone calls, emails, and in-person requests; obtaining a general understanding of these departments and learning their applicable software systems in order to respond to student inquiries; and serving students, parents, faculty, and staff by answering questions, explaining regulations and procedures, and directing inquiries to appropriate offices, as well as ensuring that student records and personal information are kept safe and confidential. Because Cornell College values diversity and strives to create a welcoming community in which all individuals are respected and included, the entire campus community is called upon to engage in dialogue around issues of difference, identity, and ideology. The college is committed to fostering a faculty and staff community that reflects our diverse student body. We encourage applications from candidates who share our vision for a campus that embraces differing backgrounds, viewpoints, and identities, and who will excel at mentoring students who are broadly diverse. (See our diversity statement here.) About Cornell College Cornell College is a selective liberal arts college distinguished by our Ingenuity curriculum that builds on the strengths of our One Course At A Time schedule. This combination encourages the qualities of being thoughtful, original, and inventive, using the strengths of a liberal arts education to apply ideas to solve problems and meet challenges through hands-on experience in learning. Academic immersion, Division III NCAA athletic teams, and unparalleled flexibility attract an ambitious student body from across the U.S. and worldwide. We are located in Mount Vernon, Iowa, an urban fringe community located in the heart of the ICR Iowa region. Requirements Associate's degree in accounting, business, finance, or a related field preferred with a minimum of three years of recent related work experience or the equivalent combination of education and experience. A successful candidate for this position will have strong organizational and data entry skills, Microsoft Excel skills, a knowledge of general accounting policies and practices, and possess the ability to communicate effectively, maintain confidentiality, and interact professionally with a demonstrated commitment to customer service. To apply, submit a cover letter, resume, and list of at least three professional references through Cornell College's online application system. Cornell is an equal opportunity employer and encourages applications from women and minorities. Cornell complies with Iowa's Smoke-Free Air Act. Cornell utilizes E-Verify and requires satisfactory completion of a background check.

Keywords: Cornell College, Cedar Rapids , Customer Service Specialist, Hospitality & Tourism , Mount Vernon, Iowa

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