Future Opening: Customer Service Representative - Iowa City

Company: planetfitness
Location: Coralville
Posted on: January 15, 2022

Job Description:

b'Job Summary/n/nThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests./n/nEssential Duties and Responsibilities/xc2/xa0/n/n * Customer Service Representative greets members, prospective members and guests, providing exceptional customer service./n * Handle all front desk related activities including:/n * Answer phones in a friendly manner and assist callers with a variety of questions./n * Check members into the system./n * New member sign-up./n * Take prospective members on tours./n/n * Facilitate needed updates to member/xe2/x80/x99s accounts./n * Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed./n * Assist in maintaining the neatness and cleanliness of the club./n/nQualifications/Requirements/xc2/xa0/n/n * Customer service background preferred./n * Basic computer proficiency./n * A passion for fitness and health./n * Upbeat and positive attitude!/n * Punctuality and reliability is a must./n * Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member/xe2/x80/x99s expectations./n * Strong listener with the ability to empathize and problem solve./n * Demonstrate diplomacy in all interactions while using appropriate behavior and language./n * High School diploma/GED equivalent required./n * Must be 18 years of age or older./n/nPhysical Demands/xc2/xa0/n/n * Continual standing and walking during shift./n * Continual talking in person or on the phone during shift./n * Must be able to occasionally lift up to 50 lbs./n * Will occasionally encounter toxic chemicals during shift./n/nOther/n/n * Employee Recognition Program/n * Advancement Opportunities/n/nCheck us out on LinkedIn at: Planet Fitness - PF Baseline Fitness [THE CLUB./n/nEnhancing people/xe2/x80/x99s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We/xe2/x80/x99re continuously seeking top talent to join us in cultivating the Judgement Free Zone/xc2/xae and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there/xe2/x80/x99s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!/n/n/xc2/xa0/n/nOur member mission says it best:/xc2/xa0 our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That/xe2/x80/x99s where you come in. If you/xe2/x80/x99re looking for a place where you can make a difference in a customer/xe2/x80/x99s life, you/xe2/x80/x99ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you/xe2/x80/x99re making a difference on our Planet./n/n/xc2/xa0/n/nTO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU./n/n/nEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.'

Keywords: planetfitness, Cedar Rapids , Future Opening: Customer Service Representative - Iowa City, Hospitality & Tourism , Coralville, Iowa