Asst. Store Manager
Company: Jiffy Lube
Location: Cedar Falls
Posted on: January 15, 2022
SUMMARYProvides "hands-on" overall leadership and direction to
store teammates, particularly in the absence of the Store Manager,
to ensure store financial performance and guest service meets or
exceeds company goals. -Enforces all company policies and make sure
all procedures are adhered to.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:The Assistant Manager
will assist the Store Manager with training and supervision of
store teammates to perform the following functions. -(See the job
descriptions for each store position for more specific details.)
-In addition, the Assistant Manager will perform many/most of these
same duties as business needs require:
General functions that include but are not limited to: -Complete
all required computer-based training and other on the job training
including Assistant Manager training, enforce and support training
of all employees, enforce attendance, safety, uniform, and various
additional company policies, attend or conduct store safety and
policy meetings, and assist Store Manager in completion of all
administrative needs.Curbside Marketing duties that include but are
not limited to: Hold advertising signs, pass out coupons, meet and
greet other businesses to cross promote business. -Engage in any
other form of curbside marketing outside of the store location to
safely and enthusiastically attract guests for the immediate
purchase of an oil change.Courtesy duties that include but are not
limited to: -Greet guests and escort them to the lounge using the
"No handles" policy, drive guest vehicles, place all protective
equipment on the vehicle, assist in a complete check of guest
lights, vacuum complete interior of the vehicle and discard obvious
trash, and thoroughly clean the exterior windows of the
vehicle.Upper Bay duties that include but are not limited to:
-Guide guest's vehicle safely into/out of the bay area, check all
fluid levels, verify correct oil filter application and check and
adjust all tire air pressure levels to ensure proper inflation.
-Complete ancillary services requested by guest and observe lower
bay quality inspection as well as perform upper bay quality
inspection.Lower Bay duties that include but are not limited to:
-Complete under vehicle inspection, drain old oil and remove old
filter, install new oil drain plug and new oil filter, wipe
fittings and lubricate, check and fill gearboxes. Report under
vehicle status to upper bay, observe under carriage of vehicle once
started to ensure no leaks and perform lower bay quality
inspection.State Inspection duties (following certification) that
include but are not limited to: -Where applicable, pass the state
issued background check and attend state inspection training class
to obtain certification. -Perform state specified inspections on
vehicles, which may include all aspects of safety and emissions of
the vehicle and adhere to the Heartland State Inspector Agreement
and Code of Conduct.Customer Service Advisor duties (following
certification) that include but are not limited to: -Gather and
input guest and maintenance information into the computer, review
oil options, vehicle manufacturer service recommendations, previous
services, report on conditions to the guest and recap guest
requested services with pricing and answer any questions. -Review
invoiced items with guest, accept payment for services, inform
guest of value added items and offer invitation to return.Team Lead
duties (following certification) that include but are not limited
to: -Ensure team is working in an efficient, productive manner.
-Complete checkpoints screen for each vehicle serviced, monitor
workflow and make adjustments as required. Ensure compliance with
JTSS procedures and guidelines. -Utilize role play / practice
during downtime and coach and inform teammates by providing
feedback on performance.
Assistant Manager duties that include but are not limited to:
- Provide prompt and courteous guest service, answer questions
and, in the Manager's absence or at the Manager's direction,
investigate and resolve guest problems and complaints.
- Maintain inventory control with thorough knowledge of cost of
goods, turn-ratio, ordering and receiving products, etc.
- Assist the Store Manager with budgeting, sales forecasts, P/L
performance, etc. as well as understand factors which affect sales
and profit such as guest counts, marketing, weather, etc.
- Assist the Store Manager to maintain or direct the maintenance
of the building, equipment and grounds, including but not limited
to the air compressor, HVAC, flooring, bay nets, oil/water
separator, interior and exterior lighting, dumpster area, sump
pump, waste oil system, tire rotation lifts, overhead doors,
- Troubleshoot and assist with the on-going maintenance of the
- Provide supervision and training to teammates including
scheduling, coaching, performance management, and performance
- Assist the Store Manager to confront unacceptable performance,
hold teammates accountable, and utilize appropriate teammate
performance management techniques when necessary.
- Assist the Store Manager with employment advertising,
interviewing and selection. -Initiate substance abuse and
background checks as needed. -Monitor staffing levels and adjust
accordingly to maintain labor control. -Conduct Teammate
Orientation meetings if needed at your location.
- Provide safety, security, and environmental leadership for all
store personnel with thorough knowledge of lockout / tagout
procedures, MSDS, waste policy compliance, Spill Prevention Control
& Countermeasures (SPCC) plan, the company safety manual, and OSHA
& EPA resources and compliance. -Be prepared to provide swift and
accurate direction to teammates or guests who may become injured on
the job and report all incidents no more than 24 hours after the
- Open and Close the store as necessary.
- Complete any daily, weekly and monthly paperwork as the Store
Manager may direct and ship or store paperwork as necessary.
- Maintain and enforce proper cash controls.
- Partner with the Loss Prevention Department to ensure LP policy
compliance; promote honesty and integrity in all business
transactions; report incidents of theft of inventory, assets,
and/or cash shortage over $10; and report all burglaries or
robberies immediately to the LP Department after emergency services
and your District or Market Manager are contacted.
- Assist at other locations as directed.
MANAGEMENT / SUPERVISORY RESPONSIBILITIESThis position must select
effective team members using the Heartland Interview Process,
establish clear expectations to the team, delegate effectively,
promote the Respect in the Workplace policy, maintain an Open Door
policy, be approachable and communicate regularly with all team
members, follow up on all issues in a timely manner, conduct staff
meetings, hold subordinates accountable, confront unacceptable
performance and discipline appropriately. -This position must also
demonstrate a desire to meet company goals, providing clear vision
/ direction / strategy to subordinates and set the example for
attitude, professionalism, and work ethic at the location.
-Responsible for managing all aspects of the store in the absence
of the Store Manager.
KNOWLEDGE, SKILLS AND ABILITIESThis is not an all-inclusive list
but is intended to give an overview of the requirements of the
position. -Reasonable accommodation will be provided under
appropriate circumstances and in accordance with applicable law.
- Read, write and speak English.
- Required to work a similar schedule as their store manager.
Must work on the store manager's off days
- Must be able to operate equipment such as (but not limited to)
overhead and floor mounted oil and grease guns, differential pump,
hand tools, radiator service machine, transmission service machine,
tire rotation equipment, computer, telephone and cash
- Must be able to drive vehicles, both standard and
- Must possess effective and cooperative communication skills,
including the ability to communicate with guests, teammates,
co-workers, superiors and the corporate office.
- Previous Lube Technician or automotive experience is
- Previous management / supervisory experience is preferred.
CERTIFICATES, LICENSES, REGISTRATIONSMust possess a valid driver's
PHYSICAL DEMANDSThis is not an all-inclusive list but is intended
to give an overview of the requirements of the position.
-Reasonable accommodation will be provided under appropriate
circumstances and in accordance with applicable law.
- Must be able to stand on concrete or metal surfaces for
extended periods of time.
- Work in an environment that frequently experiences extreme hot
and cold temperatures, loud noises, and exhaust fumes.
- Lift and move inventory items, trash cans and other work
related items (up to 50 pounds.)
- Must be able to work at a rapid pace for long periods of
- Must be able to push, pull, bend at the knees and waist, lift,
twist body at the waist, raise and hold arms overhead, turn
head-neck-shoulders as needed, climb steps, grasp and hold tools
and other items with hands, all of this for either extended periods
of time or many times throughout the shift.
- Must be able to work long hours including holidays and
We offer a wide range of benefits including:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid Holidays
- Tuition Reimbursement
Keywords: Jiffy Lube, Cedar Rapids , Asst. Store Manager, Hospitality & Tourism , Cedar Falls, Iowa
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