Inbound Customer Service

Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: February 23, 2021

Job Description:

Training Class begins March 29, 2021! Start a lasting career with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more! GENERAL RESPONSIBILITIES:Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions. SPECIFIC RESPONSIBILITIES:--- Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.--- Apply Retention Department's mission statement to sell Mediacom's service when possible.--- Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.--- Use the Mediacom resources to sell against the competition and explain our competitive edge.--- Build customer loyalty by providing legendary customer service.--- Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.--- Educate customers in the use of installed products, service offerings, billing, charges, and product features.--- Resolve customer complaints and situations calmly and courteously.--- Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.--- Meets retention goals set by Company/department.--- May assist in the training of new Representatives through on-the-job training program.--- Other duties as assigned. PREFERRED EXPERIENCE/SKILLS:--- High School Diploma or equivalent required.--- 2+ years customer service experience required, sales experience preferred.--- Customer-oriented mentality.--- Ability to operate a computer.--- Effective listening skills with high level of empathy.--- Effective verbal communication skills, including grammar and tone.--- Strong ability to ask relevant questions to identify customer needs/concerns.--- Ability to remain calm and confident while managing confrontation and rejection.--- Self-motivator - upbeat and with a high energy level.--- Strong work ethic; team-oriented attitude.
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Keywords: Mediacom Communications Corporation, Cedar Rapids , Inbound Customer Service, Hospitality & Tourism , Cedar Rapids, Iowa