CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Customer Service Rep

Company: Mediacom
Location: Solon
Posted on: February 23, 2021

Job Description:

Training Class begins March 29, 2021!!
Start a lasting career with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!
GENERAL RESPONSIBILITIES:
Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.
SPECIFIC RESPONSIBILITIES:
- Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.
- Apply Retention Department's mission statement to sell Mediacom's service when possible.
- Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.
- Use the Mediacom resources to sell against the competition and explain our competitive edge.
- Build customer loyalty by providing legendary customer service.
- Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.
- Educate customers in the use of installed products, service offerings, billing, charges, and product features.
- Resolve customer complaints and situations calmly and courteously.
- Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.
- Meets retention goals set by Company/department.
- May assist in the training of new Representatives through on-the-job training program.
- Other duties as assigned.
PREFERRED EXPERIENCE/SKILLS:
- High School Diploma or equivalent required.
- 2+ years customer service experience required, sales experience preferred.
- Customer-oriented mentality.
- Ability to operate a computer.
- Effective listening skills with high level of empathy.
- Effective verbal communication skills, including grammar and tone.
- Strong ability to ask relevant questions to identify customer needs/concerns.
- Ability to remain calm and confident while managing confrontation and rejection.
- Self-motivator - upbeat and with a high energy level.
- Strong work ethic; team-oriented attitude.

Keywords: Mediacom, Cedar Rapids , Customer Service Rep, Hospitality & Tourism , Solon, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Raymond
Posted on: 03/1/2021

Grubhub Delivery Driver - Flexible Hours
Description: Job Description'' Grubhub
Company: Grubhub
Location: Riverside
Posted on: 03/1/2021

Retail Associate Part Time
Description: What You Will Do br br All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, (more...)
Company: Lowe's
Location: Coralville
Posted on: 03/1/2021


Burger King/Beaton Inc: Team Members, Crew Members, Assistant Managers
Description: Job DescriptionBurger King
Company: Burger King/Beaton Inc
Location: Cedar Rapids
Posted on: 03/1/2021

Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: DoorDash
Location: Palo
Posted on: 03/1/2021

Doordash: Delivery Driver / Courier - Start Delivering Today
Description: Job DescriptionYour time.
Company: Doordash
Location: Jesup
Posted on: 03/1/2021

Part-time Delivery Driver
Description: Job Description Grubhub Delivery PartnerApply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra (more...)
Company: Grubhub
Location: Cedar Falls
Posted on: 03/1/2021

Grubhub Delivery Driver - Flexible Hours
Description: Job Description'' Grubhub
Company: Grubhub
Location: Oxford
Posted on: 03/1/2021

Delivery Driver / Courier
Description: Your time. Your Goals. 10 What is DoorDash 10 Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Raymond
Posted on: 03/1/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Cedar Falls
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds