Customer Service Rep

Company: Mediacom
Location: Solon
Posted on: February 23, 2021

Job Description:

Training Class begins March 29, 2021!!
Start a lasting career with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!
GENERAL RESPONSIBILITIES:
Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.
SPECIFIC RESPONSIBILITIES:
- Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.
- Apply Retention Department's mission statement to sell Mediacom's service when possible.
- Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.
- Use the Mediacom resources to sell against the competition and explain our competitive edge.
- Build customer loyalty by providing legendary customer service.
- Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.
- Educate customers in the use of installed products, service offerings, billing, charges, and product features.
- Resolve customer complaints and situations calmly and courteously.
- Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.
- Meets retention goals set by Company/department.
- May assist in the training of new Representatives through on-the-job training program.
- Other duties as assigned.
PREFERRED EXPERIENCE/SKILLS:
- High School Diploma or equivalent required.
- 2+ years customer service experience required, sales experience preferred.
- Customer-oriented mentality.
- Ability to operate a computer.
- Effective listening skills with high level of empathy.
- Effective verbal communication skills, including grammar and tone.
- Strong ability to ask relevant questions to identify customer needs/concerns.
- Ability to remain calm and confident while managing confrontation and rejection.
- Self-motivator - upbeat and with a high energy level.
- Strong work ethic; team-oriented attitude.

Keywords: Mediacom, Cedar Rapids , Customer Service Rep, Hospitality & Tourism , Solon, Iowa