Customer Service Rep
Company: Mediacom
Location: Solon
Posted on: February 23, 2021
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Job Description:
Training Class begins March 29, 2021!!
Start a lasting career with Mediacom and get a $1,000 sign-on
bonus! Mediacom provides a full array of benefits with employee
discounts on cable, internet and much more!
GENERAL RESPONSIBILITIES:
Develop and maintain existing relationships with customers who are
considering cancellation or downgrade of current Mediacom services
by identifying needs and offering solutions.
SPECIFIC RESPONSIBILITIES:
- Turn reasonable requests for disconnection or downgrade into save
opportunities or potential sales.
- Apply Retention Department's mission statement to sell Mediacom's
service when possible.
- Actively listen to customer needs and offer the appropriate
Retention promotion to prevent customer from disconnecting or
downgrading.
- Use the Mediacom resources to sell against the competition and
explain our competitive edge.
- Build customer loyalty by providing legendary customer
service.
- Complete disconnect, transfer and seasonal downgrade orders and
update customer accounts in customer record database.
- Educate customers in the use of installed products, service
offerings, billing, charges, and product features.
- Resolve customer complaints and situations calmly and
courteously.
- Troubleshoot and resolve service, pricing and technical problems
for customers by asking questions.
- Meets retention goals set by Company/department.
- May assist in the training of new Representatives through
on-the-job training program.
- Other duties as assigned.
PREFERRED EXPERIENCE/SKILLS:
- High School Diploma or equivalent required.
- 2+ years customer service experience required, sales experience
preferred.
- Customer-oriented mentality.
- Ability to operate a computer.
- Effective listening skills with high level of empathy.
- Effective verbal communication skills, including grammar and
tone.
- Strong ability to ask relevant questions to identify customer
needs/concerns.
- Ability to remain calm and confident while managing confrontation
and rejection.
- Self-motivator - upbeat and with a high energy level.
- Strong work ethic; team-oriented attitude.
Keywords: Mediacom, Cedar Rapids , Customer Service Rep, Hospitality & Tourism , Solon, Iowa
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here to apply!
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