Inbound Customer Service
Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: February 23, 2021
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Job Description:
Training Class begins March 29, 2021!
Start a lasting career with Mediacom and get a $1,000 sign-on
bonus! Mediacom provides a full array of benefits with employee
discounts on cable, internet and much more!
GENERAL RESPONSIBILITIES:Develop and maintain existing
relationships with customers who are considering cancellation or
downgrade of current Mediacom services by identifying needs and
offering solutions.
SPECIFIC RESPONSIBILITIES:• Turn reasonable requests for
disconnection or downgrade into save opportunities or potential
sales.• Apply Retention Department's mission statement to sell
Mediacom's service when possible.• Actively listen to customer
needs and offer the appropriate Retention promotion to prevent
customer from disconnecting or downgrading.• Use the Mediacom
resources to sell against the competition and explain our
competitive edge.• Build customer loyalty by providing legendary
customer service.• Complete disconnect, transfer and seasonal
downgrade orders and update customer accounts in customer record
database.• Educate customers in the use of installed products,
service offerings, billing, charges, and product features.• Resolve
customer complaints and situations calmly and courteously.•
Troubleshoot and resolve service, pricing and technical problems
for customers by asking questions.• Meets retention goals set by
Company/department.• May assist in the training of new
Representatives through on-the-job training program.• Other duties
as assigned.
PREFERRED EXPERIENCE/SKILLS:• High School Diploma or equivalent
required.• 2+ years customer service experience required, sales
experience preferred.• Customer-oriented mentality.• Ability to
operate a computer.• Effective listening skills with high level of
empathy.• Effective verbal communication skills, including grammar
and tone.• Strong ability to ask relevant questions to identify
customer needs/concerns.• Ability to remain calm and confident
while managing confrontation and rejection.• Self-motivator -
upbeat and with a high energy level.• Strong work ethic;
team-oriented attitude.
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Keywords: Mediacom Communications Corporation, Cedar Rapids , Inbound Customer Service, Hospitality & Tourism , Cedar Rapids, Iowa
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