Inbound Customer Service Representatives
Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: January 16, 2020
Start a lasting career with Mediacom and get a $1000 sign-on bonus!
Mediacom provides medical, dental, vision, 401K with Matching,
discounts on cable and internet, and much more.
Develop and maintain existing relationships with customers who are
considering cancellation or downgrade of current Mediacom services
by identifying needs and offering solutions.
• Turn reasonable requests for disconnection or downgrade into save
opportunities or potential sales.
• Apply Retention Department's mission statement to sell Mediacom's
service when possible.
• Actively listen to customer needs and offer the appropriate
Retention promotion to prevent customer from disconnecting or
• Use the Mediacom resources to sell against the competition and
explain our competitive edge.
• Build customer loyalty by providing legendary customer
• Complete disconnect, transfer and seasonal downgrade orders and
update customer accounts in customer record database.
• Educate customers in the use of installed products, service
offerings, billing, charges, and product features.
• Resolve customer complaints and situations calmly and
• Troubleshoot and resolve service, pricing and technical problems
for customers by asking questions.
• Meets retention goals set by Company/department.
• May assist in the training of new Representatives through
on-the-job training program.
• Other duties as assigned.
• High School Diploma or equivalent required.
• 2+ years customer service experience required, sales experience
• Customer-oriented mentality.
• Ability to operate a computer.
• Effective listening skills with high level of empathy.
• Effective verbal communication skills, including grammar and
• Strong ability to ask relevant questions to identify customer
• Ability to remain calm and confident while managing confrontation
• Self-motivator - upbeat and with a high energy level.
• Strong work ethic; team-oriented attitude.
Mediacom Communications is an Equal Opportunity/Affirmative Action
Employer. We consider applicants without regard to race, color,
religion, age, national origin, ancestry, ethnicity, gender, gender
identity, gender expression, sexual orientation, marital status,
veteran status, disability, genetic information, citizenship
status, or membership in any other group protected by federal,
state or local law.
Click apply now to email your resume today!
Keywords: Mediacom Communications Corporation, Cedar Rapids , Inbound Customer Service Representatives, Hospitality & Tourism , Cedar Rapids, Iowa
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