CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Customer Service Advisor

Company: GreatAmerica Financial Services Corporation
Location: Cedar Rapids
Posted on: January 15, 2020

Job Description:

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.?While GreatAmerica has grown to more than 600 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.?We have experienced unparalleled year over year growth since our founding in 1992.?GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.?When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.About this position:No two days are the same for this role. As a Customer Service Advisor, you are responsible for managing a variety of tasks in order to assist our customer base, including customer service, collections, and vendor relations within granted authority levels. A few of the key tasks include handling inbound calls covering inquiries such as billing, taxation and agreement terms, responding to internet and mail correspondence.?A Customer Service Advisor actively participates in the achievement of team and company goals.?Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of purchase options. A Customer Service Advisor will respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer.?We encourage creativity and innovative thinking when addressing customer inquiries. All Customer Service Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.Essential Functions

  • Inbound & outbound customer service calls with the goal of one call resolution.
  • Ability to provide good oral and written correspondence with all internal and external customers, as well as cross functional positions.
  • Consultative approach to identify appropriate solutions.
  • Process daily mail and written correspondence within functional guidelines.
  • Understand the various types of agreements and the end of term process for each.
  • Consistently participate in meaningful Skilled Partnership Program meetings.
  • Completion of basic team tasks as outlined in role definition.
  • Understand and abide by account security procedures for all interactions.
  • Effectively communicates with fellow ASAs to coordinate workflow and coverage needs.Our team environment allows you the opportunity to perform duties across multiple business functions, as cross-training is one of our main initiatives.?GreatAmerica strives for excellence with every customer interaction so you will need to display a personable approach when handling each type of customer.?We encourage creativity and innovative thinking when addressing customer inquiries.??Position Qualifications:Education, experience and skills required:
    • For this position you must be a high school graduate or equivalent.?Proficiency in Microsoft Office Suite is required.?Completion of Kirkwood?s Customer Service Certificate training program or 6 months of customer service experience is a plus.?Bilingual candidates, fluent in Spanish, are encouraged to apply.Competencies for all GreatAmerica team members:
      • Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.Competencies for this position:
        • Service Oriented, Ethical, Competent, Achiever, Problem Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive, Professional, Solution DrivenComputer Skills:?Experience with Microsoft Office Suite and ability to learn new systems.
          recblid f2jau1ejhxmyvfnmf4ztflgz05wifb

Keywords: GreatAmerica Financial Services Corporation, Cedar Rapids , Customer Service Advisor, Hospitality & Tourism , Cedar Rapids, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

42A Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you will (more...)
Company: Army National Guard
Location: Cedar Rapids
Posted on: 01/23/2020

Sales Position In Your Area --- Customer Service Skills A Plus
Description: Are You Ready To Put Your Ambition To Work At American Income Life Insurance Company, we want to help you on your journey to a new career. Our sales representatives work tirelessly
Company: American Income Life
Location: Davenport
Posted on: 01/23/2020

Host/Hostess - Market Grille - Part Time
Description: Job Title : Host - Hostess FLSA : Non-Exempt Department: Market Grille Revision Date : 03/2016 General Function Provides prompt, efficient and friendly customer service, as well as be the first impression (more...)
Company: Hy-Vee
Location: Iowa City
Posted on: 01/23/2020

Customer Service - Postal Service
Description: CUSTOMER SERVICE - POSTAL SERVICENO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY - The Postal Service is the largest government related agency in terms of employees. The Postal Service (more...)
Company: USA Labor Services
Location: Iowa City
Posted on: 01/24/2020

Sous Chef
Description: 13 br Job Description: 13 br University Dining is seeking a Sous Chef to help with supervision and execution of the production, preparation and presentation of foods. Will be responsible for (more...)
Company: The University of Iowa
Location: Iowa City
Posted on: 01/24/2020

Quick Apply - Retail Sales [Part Time]
Description: Job Description Hiring - Part Time Dress Specialist A Career That's Meant to Be At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that (more...)
Company: Davids Bridal Inc
Location: Davenport
Posted on: 01/24/2020

Retail Merchandiser
Description: Do you want to work, but wish you had some flexibility in when you did your work Do you love working in retail, but dream that you werent the one behind the register Do you want to be able to work in (more...)
Company: Driveline Retail Merchandising
Location: Iowa City
Posted on: 01/23/2020

$2000 Sign on Bonus! Propane Delivery Driver
Description: br br When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 2 million residential, commercial, industrial (more...)
Company: AmeriGas Propane
Location: Cedar Rapids
Posted on: 01/24/2020

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: Home Depot
Location: Iowa City
Posted on: 01/24/2020

Fabrication Team Leader- 3rd Shift
Description: ACP, Inc. is expanding and has an immediate opportunity available for a Fabrication Team Leader supporting our 3rd shift operation. ACP, Inc. is a division of the ALI Group and a leader in providing high-speed (more...)
Company: ACP, Inc.
Location: Cedar Rapids
Posted on: 01/23/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds