Inbound Customer Service
Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: January 15, 2020
Start a lasting career with Mediacom and get a $1000 sign-on bonus!
Mediacom provides medical, dental, vision, 401K with Matching,
discounts on cable and internet, and much more.
GENERAL RESPONSIBILITIES:Develop and maintain existing
relationships with customers who are considering cancellation or
downgrade of current Mediacom services by identifying needs and
SPECIFIC RESPONSIBILITIES: Turn reasonable requests for
disconnection or downgrade into save opportunities or potential
sales. Apply Retention Departments mission statement to sell
Mediacoms service when possible. Actively listen to customer needs
and offer the appropriate Retention promotion to prevent customer
from disconnecting or downgrading. Use the Mediacom resources to
sell against the competition and explain our competitive edge.
Build customer loyalty by providing legendary customer service.
Complete disconnect, transfer and seasonal downgrade orders and
update customer accounts in customer record database. Educate
customers in the use of installed products, service offerings,
billing, charges, and product features. Resolve customer complaints
and situations calmly and courteously. Troubleshoot and resolve
service, pricing and technical problems for customers by asking
questions. Meets retention goals set by Company/department. May
assist in the training of new Representatives through on-the-job
training program. Other duties as assigned.
PREFERRED EXPERIENCE/SKILLS: High School Diploma or equivalent
required. 2+ years customer service experience required, sales
experience preferred. Customer-oriented mentality. Ability to
operate a computer. Effective listening skills with high level of
empathy. Effective verbal communication skills, including grammar
and tone. Strong ability to ask relevant questions to identify
customer needs/concerns. Ability to remain calm and confident while
managing confrontation and rejection. Self-motivator - upbeat and
with a high energy level. Strong work ethic; team-oriented
Mediacom Communications is an Equal Opportunity/Affirmative Action
Employer. We consider applicants without regard to race, color,
religion, age, national origin, ancestry, ethnicity, gender, gender
identity, gender expression, sexual orientation, marital status,
veteran status, disability, genetic information, citizenship
status, or membership in any other group protected by federal,
state or local law.
Click apply now to email your resume today!
Keywords: Mediacom Communications Corporation, Cedar Rapids , Inbound Customer Service, Hospitality & Tourism , Cedar Rapids, Iowa
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