CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Inbound Customer Service

Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: January 15, 2020

Job Description:

Start a lasting career with Mediacom and get a $1000 sign-on bonus! Mediacom provides medical, dental, vision, 401K with Matching, discounts on cable and internet, and much more.

GENERAL RESPONSIBILITIES:Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.

SPECIFIC RESPONSIBILITIES: Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. Apply Retention Departments mission statement to sell Mediacoms service when possible. Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. Use the Mediacom resources to sell against the competition and explain our competitive edge. Build customer loyalty by providing legendary customer service. Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. Educate customers in the use of installed products, service offerings, billing, charges, and product features. Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service, pricing and technical problems for customers by asking questions. Meets retention goals set by Company/department. May assist in the training of new Representatives through on-the-job training program. Other duties as assigned.

PREFERRED EXPERIENCE/SKILLS: High School Diploma or equivalent required. 2+ years customer service experience required, sales experience preferred. Customer-oriented mentality. Ability to operate a computer. Effective listening skills with high level of empathy. Effective verbal communication skills, including grammar and tone. Strong ability to ask relevant questions to identify customer needs/concerns. Ability to remain calm and confident while managing confrontation and rejection. Self-motivator - upbeat and with a high energy level. Strong work ethic; team-oriented attitude.

Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Click apply now to email your resume today!

recblid 1a9rglzh2i935d3u3v4gmsym061jvw

Keywords: Mediacom Communications Corporation, Cedar Rapids , Inbound Customer Service, Hospitality & Tourism , Cedar Rapids, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Associate
Description: Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Customer (more...)
Company: Walgreens
Location: Dubuque
Posted on: 01/22/2020

Clinical Practice Leader - Outpatient Clinics, Team...
Description: Apply on Company Website Clinical Practice Leader - Outpatient Clinics, Team Based Care University of Iowa Iowa City, IA Posted 2 hours ago Apply on Company Website University of Iowa Health Care is implementing (more...)
Company: The University of Iowa
Location: Iowa City
Posted on: 01/22/2020

Early Childhood Teacher - Grow with us!
Description: Description: br KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Davenport
Posted on: 01/22/2020


Fabrication Team Leader- 3rd Shift
Description: ACP, Inc. is expanding and has an immediate opportunity available for a Fabrication Team Leader supporting our 3rd shift operation. ACP, Inc. is a division of the ALI Group and a leader in providing high-speed (more...)
Company: ACP, Inc.
Location: Cedar Rapids
Posted on: 01/22/2020

Retail Customer Service Specialist
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods/Field and Stream/Golf Galaxy
Location: Davenport
Posted on: 01/21/2020

Retail Sales Associate (Field & Stream)
Description: DescriptionYou love the outdoors. So do we. Immerse yourself in an environment where passionate and skilled teammates thrive. Associates joining our team have an opportunity to serve and inspire athletes (more...)
Company: DICK'S Sporting Goods/Field and Stream/Golf Galaxy
Location: Davenport
Posted on: 01/21/2020

Customer Service Representative
Description: Our company is looking to hire a Customer Service Representative in the Dubuque, IA area. This Representative will work directly with the end customers
Company: jimib
Location: Dubuque
Posted on: 01/22/2020

Customer Service\/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Waterloo
Posted on: 01/22/2020

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Cedar Rapids
Posted on: 01/22/2020

shift supervisor - Store# 09267, MOLINE-JOHN DEERE & 41ST
Description: Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks (more...)
Company: Starbucks
Location: Moline
Posted on: 01/22/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds