CedarRapidsRecruiter Since 2001
the smart solution for Cedar Rapids jobs

Manager, Customer Operations (2) - Cedar Rapids

Company: Top RANK
Location: Cedar Rapids
Posted on: September 15, 2019

Job Description:

Manager, Customer Operations We all agree that we want to work for an organization where you matter; where you can use your talents to grow your career. We want to be part of a company who cares about the community we live and work in; to work with a diverse team of talented people who provide services that have an impact on the lives of others. If are not working for this type of organization now, then we should talk about your future. We seeking a driven, well-organized leader to join our client as a Manager, Customer Operations. You will report to the Senior Manager. HERE IS WHAT YOU WILL DO AS MANAGER, CUSTOMER OPERATIONS You will lead a strong team of electric and gas operations field employees, drawing a close connection to the communities you support. You will be the key contact for leadership within the community while maintaining relationships with key municipal, wholesale, and retail customers as well as building connections with community and emergency service personnel. In this role, you will manage basic to complex construction, materials, tools and equipment associated with new customer work, system operations, maintenance and reliability, construction necessary to support system growth, value added products and services and emergency response. As a Manager of Customer Operations, you will supervise the work of professional, non-exempt, and bargaining unit employees engaged in electric energy operations, maintenance, and construction activities. You may also supervise the work of external contractors. This leadership role provides a great opportunity for growth in both territory size and expanded responsibilities. Here are some (but not all) of your key tasks:Performs the planning, coordination and management of gas and electric operations activities in an assigned geographic area including resources and material involved with new customer projects and system improvement projects, routine maintenance, service and repair work, and emergency work. Identifies system reliability gaps and corrects. May manage meter reading and meter operations activities. Manage customer and community relationships. May manage agricultural, small business and residential, service, sales, environmental, and conservation activities.Assist in delivering profit and loss results.Demonstrates leadership in the area of safetyPromptly enforce safety rules and correct unsafe behavior and operating practicesInvestigate accidents and safety incidents.Communicate safety investigation information to managementAdminister and monitor safety programs and perform safety assessmentsResponsible for the safe operation of assigned utility systems. Acts as the ultimate decision-maker during life-threatening emergency situations involving facilities, people and property.Ensure that adequate resources, material, fleet, and employees, are available to construct and do work involved in system improvement projects, maintenance and emergency work. This may include standard services, subdivisions, large three-phase commercial and industrial park electric installations, electric distribution improvements, electric conversions, electric transmission system improvements, gas distribution system improvements, gas conversions, steam operations, and expansion into new territory.Responsible for 24 hours a day, 7 days a week, gas and electric emergency response in an assigned geographic area. This includes assessing risks and costs, determining labor resources, assisting in managing callout procedures and monitoring performance measures for employees involved with emergency response.Manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company's electric construction activities. This includes managing the design and installation of all types of electric distribution lines, transmission lines and high voltage customer driven work. Oversees all aspects of major maintenance on distribution and transmission lines. Cost effectively manages all phases of standard electric construction projects.May manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company gas construction activities. This includes managing the design and installation of all types of gas distribution systems and customer owned gas system work. Oversees all aspects of gas inspection and maintenance of the distribution system. Responsible for regulatory compliance and the timely execution of work consistent with the company's O&M plan. Provides oversight in the use of GIMMS. Supports the cost-effective management of all phases of standard construction, operations, and maintenance.Responsible for monitoring the performance of all work to ensure the most effective utilization of resources. Coordinates with supply chain departments to plan, forecast and schedule work that assists in managing logistics for material requirements.Represents the company on key leadership boards and committees.Responsible for assigned media contacts. Responsible for being a contact to emergency government personnel.Understands and enforces rules set by regulatory bodies (i.e., DOT, OSHA, DNR).Demonstrates cross functional knowledge and skill of all company processes and is capable of providing leadership role on both a short team and long-term basis.Performs all management duties including, but not limited to, budgetingf , hiring, performance reviews, coordinating and scheduling work, salary recommendations, disciplinary action and grievances, coaching and development, etc. HERE ARE THE SKILLS AND EXPERIENCE YOU NEED AS MANAGER, CUSTOMER OPERATIONSBachelor's degree, preferably in business or engineering5 years of experience in large electric construction, gas and electric operations, project management, or related workIn the absence of a degree, must have at least nine years of related experience.A minimum of three years supervisory experience or equivalent (e.g., project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership) IF YOU HAVE THESE ADDITIONAL SKILLS, YOU ARE IN HIGH DEMAND! Working knowledge of electric, gas or steam operating practices, construction standards, work methods, equipment, maintenance practices, regulatory compliance and materialsDemonstrated experience working with labor union managementKnowledge of safety rules and applicable electric codes and DOT regulationsDemonstrated ability to read and understand utility maps, plan and profiles, and drawingsDemonstrated financial skills such as budgeting and basic accountingDemonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management) HERE ARE SOME OF THE GREAT REASONS TO JOIN THIS TEAM The empowerment to make a positive impact in your local communityOutstanding pay and benefitsA commitment to career growth and development with the ability to lead and mentor othersA culture that embraces our core values of safety, integrity, respect, service, and responsibility A DIVERSE WORKFORCE MATTERS TO US! Our client is committed to fostering a multicultural environment and encourages applications from individuals who will help fulfill that goal. They value the input of multiple viewpoints and diverse perspectives and aim to create a workplace and community that is rich with cultural, social, and intellectual diversity. Our client is an equal opportunity employer. NEXT STEP?It's on you. Apply now!

Keywords: Top RANK, Cedar Rapids , Manager, Customer Operations (2) - Cedar Rapids, Executive , Cedar Rapids, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Property Manager
Description: CommonBond CommunitiesProperty ManagerThe Meadows and Crestwood ndash Cedar Rapids, IAHome is the foundation for everything in life. That's why it's been our mission since 1971 to offer quality, dignified (more...)
Company: CommonBond Communities
Location: Cedar Rapids
Posted on: 09/19/2019

Associate Vice President for Emergency Management and Public Safety - Cedar Rapids
Description: The Associate Vice President for Emergency Management and Public Safety serves as the principal administrator in planning, directing, and managing the comprehensive campus safety, general security, and (more...)
Company: Kirkwood Community College
Location: Cedar Rapids
Posted on: 09/17/2019

Registered Nurse Hospice/ RN Home Hospice Case Manager
Description: Job Description JobContent' JobsTable' Registered Nurse Hospice/ RN Home Hospice Case Manager Requisition ID22CategoryNursingLocationUS-IA-Cedar RapidsAddress290 Blairs Ferry Road NEAffiliate9400 UnityPoint (more...)
Company: UnityPoint Health
Location: Cedar Rapids
Posted on: 09/19/2019


Automotive Tool Sales / Route Manager - Full Training
Description: Build a Great Career and a Great Life. Automotive Job title: Automotive Tool Sales / Route Manager - Full Training Feel the freedom independence of managing your own protected route selling our National (more...)
Company: Mac Tools
Location: Davenport
Posted on: 09/19/2019

Registered Nurse Hospice/ RN Home Hospice Case Manager
Description: Job DescriptionJobContent' JobsTable' Registered Nurse Hospice/ RN Home Hospice Case Manager Requisition ID2018-50262CategoryNursingLocationUS-IA-Cedar RapidsAddress290 Blairs Ferry Road NEAffiliate9400 (more...)
Company: UnityPoint Health
Location: Cedar Rapids
Posted on: 09/19/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life. br br Sales job title: Outside Sales/Route Sales Manager - Full Training br br Feel the freedom independence of managing your own protected route selling (more...)
Company: Mac Tools
Location: Davenport
Posted on: 09/19/2019

Property Manager
Description: CommonBond CommunitiesProperty ManagerThe Meadows and Crestwood - Cedar Rapids, IAHome is the foundation for everything in life. That's why it's been our mission since 1971 to offer quality, dignified (more...)
Company: CommonBond Communities
Location: Cedar Rapids
Posted on: 09/17/2019

Assistant Manager - Restaurant
Description: Req ID:--135882Do you want to Fuel Your Career Do you have experience in Quick Service, Fast Food, or Full Service Restaurant management Do you have a proven track record of successful restaurant (more...)
Company: Loves Travel Stops & Country Store
Location: Davenport
Posted on: 09/19/2019

Management Trainee
Description: If you re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: Cedar Rapids
Posted on: 09/19/2019

Medical Director
Description: Johnson County is seeking a physician to provide medical guidance and leadership for our Ambulance Service. The Medical Director shall serve as the medical authority for Johnson County Ambulance Service (more...)
Company: Johnson County
Location: Iowa City
Posted on: 09/19/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Cedar Rapids RSS job feeds