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Regional Manager

Company: Planet Fitness
Location: Cedar Rapids
Posted on: May 20, 2019

Job Description:

Job SummaryResponsible for a specified geographic region of Planet Fitness locations including theoverall top line revenue and bottom line profitability of that region. Regional Managers willhave between 8 and 24 PF locations per region. Regional Managers will have a 2 - 4 DistrictManager direct reports with up to 24 Club Managers reporting in-directly though theDistrict Managers.Essential Duties and Responsibilities:1. Maintain outstanding and consistent customer experience throughout all PlanetFitness locations in the region.2. Review and analysis of daily, weekly, and monthly club and regional level keyperformance indicators to identify club performance trends and outliers.3. Effectively manage communication with all operations personnel within regionincluding consistent communication with District and Club Managers.4. Manage all budgets for region including sales, payroll, and expense budgets.5. Identify any potential operational or financial deficiencies in each club in the region.In conjunction with District Manager, develop an action plan that addresses thesedeficiencies, ensure proper implementation and follow up. Report back on thesuccess of action plan, make changes if necessary.6. Responsible for building annual sales budgets and KPI targets for District and ClubManagers.7. Manage vendor, landlord, and contractor relationships.8. Responsible for the hiring, coaching, development, reviews, and potentialdisciplinary actions of District Managers within region.9. Approve Club Manager monthly bonuses.10. Ensure all operations, HR, and marketing processes and initiatives are fullyexecuted at the club level.11. Manage the opening of new and acquired locations within region including pre-sale,grand (re)opening, club remodel, or re-equip.12. Responsible for all escalated member and employee issues.Regional Manager Work Schedule1. The Regional Managers job is to manage all aspects of the Planet Fitness business withinthe region. This job will require more office work than a District Manager. Depending onthe region's geography and number of PF locations within a region, the amount of time aRegional Manager should be in the clubs will vary but the goal will be to visit clubs thateither need extra attention or have the most volume the most frequently.2. When not traveling or doing office work Regional Managers should be working thestandard Club Manager schedule in the clubs.Essential Behavior Requirements:Communication: arguably the most important job responsibility of the Regional Manager.District and Club Managers rely on the Regional Manager to keep them informed oncompany wide updates, franchise group initiatives and day to day operation updates.Furthermore, the ownership group relies on the Regional Manager as their insight into theclub operations.Customer Service: communicates and interacts with customers (includes coworkers andthe public) in a way that exceeds the customer's wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes(sees the situation from the customer's perspective) and works together to solve theproblem.Problem Solving: recognizes and defines problems; analyzes relevant information;encourages alternative solutions and plans to resolve situations; seeks additional assistancewhen needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behaviorand language.Minimum QualificationsExperience as both a Club Manager and District Manager or equal experienceWillingness to travelManaged at least 2 club locations

Keywords: Planet Fitness, Cedar Rapids , Regional Manager, Executive , Cedar Rapids, Iowa

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