Director of Rooms
Company: Marcus Hotels
Location: Coralville
Posted on: May 26, 2023
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Job Description:
Join our team of passionate hospitality professionals at the
Hyatt Regency Coralville Hotel & Conference Center, giving guests
memorable experiences and access to the best restaurants,
nightlife, and outdoor recreation in the city. Managed by Marcus
Hotels & Resorts, we adhere to our guiding principles of People
Pleasing People and to always realize our most important assets are
our incredible associates.
Purpose of the Position:
Oversee all front office, housekeeping, and inventory operations to
insure profitability, control costs and quality standards to ensure
total guest satisfaction. Direct all phases of the Housekeeping
Department within established Marcus Corporation policies and
procedures.
At the Hyatt Regency Coralville, we offer the following benefits &
perks, including, but not limited to:
--- Competitive and robust Compensation Package
--- Matching 401k & Profit Sharing Options
--- Insurance benefits after 30 days of full-time employment
--- Flexible schedule and emphasis on work/life balance
--- Multitude of associate discounts for Hyatt and Marcus Hotels &
Resorts properties
--- Free Marcus Theaters movie tickets
--- Free & Discounted Meals/Starbucks
--- Free Parking
As our Director of Rooms, you would:
--- Leadership of Rooms departments to ensure all guests are
provided with quality service while maximizing room revenue and
productivity, and developing managers and employees.
--- Oversight of all front office operations (front desk,
concierge, shuttle driver, bell/door associates and valet parking
operations), housekeeping operations (guest room attendants, public
area attendants, office cleaners, housepersons), while following,
instructing and oversight of Marcus Hotels & Resorts
guidelines.
--- Manage and motivate all guest services and housekeeping
departments to assist in daily supervision to include staffing,
training, discipline, scheduling, and visually monitoring
performance to ensure adherence to all service and productivity
standards to provide guest satisfaction.
--- Complete knowledge of Night Audit including but not limited to:
Front Office operating systems, Fire Panel, Emergency Procedure
Manual, Marcus Operational Manual, and Safety and Security
operations.
--- Insuring the quality and productivity of housekeeping functions
that guarantee the cleanliness of all guest areas based on Marcus
Hotels & Resorts guidelines, and ensuring high levels of personal
service delivered by housekeeping associates and a stable work
force.
--- Assist in the Safety Committee program and Safety Audit
Process.
--- Excellence in appearance of all areas throughout the hotel
within the Rooms Division while producing constant improvement in
guest experience satisfaction metrics.
--- Create year-over-year improvement in associate satisfaction
scores throughout the division including maintaining low turnover
and high promotion-from-within ratings.
--- Oversee development of managers within division for succession
planning.
--- Control payroll and direct expenses in line with the budget and
varying levels of business using corporate-wide technology and
other systems.
--- Ensuring that staffing is maintained at an appropriate level to
match business demand.
--- Participating in all regular and ad hoc operational meetings
and in the formulation of strategic business plans.
--- Handling all guest complaints expeditiously to complete
resolution.
--- Participation in weekly forecasting and scheduling
activities.
--- Providing assistance in developing the annual hotel budget.
--- Closely monitoring the financial performance of all
departments, in particular monitoring all Rooms expenses to ensure
that they are kept in line with budget; and providing solutions to
improve problem areas and assisting in implementing corrective
measures.
--- Preparation of action plans as directed by management.
--- Daily reviews of operating outcomes (including corrective
action if required).
--- Maintaining high visibility with associates and guests.
--- Communicate with guests and employees both verbally and in
writing to answer questions and provide clear direction in advising
and instructing Rooms Division leaders in details of work.
--- Assist in organization and conducting pre-shift and
departmental meetings to disseminate pertinent information. Attend
other hotel meetings as deemed necessary.
--- Participate in Manager on Duty program
--- Represent the hotel with professionalism and decorum.
--- Perform all other related duties and special projects as
requested and/or assigned.
We are looking for our next amazing property leader, who will
have:
--- 2-4 years' experience as Assistant and/or Director in Rooms
Operations (Housekeeping, Front Office) or a comparable position in
a luxury hotel operation.
--- Previous housekeeping management experience, with thorough
knowledge of all housekeeping procedures.
--- A Four (4) year college degree is preferred. Advanced degree in
hospitality related field also preferred.
--- Considerable knowledge of computer systems for registration,
reservations, and backup systems.
--- Above average mathematical comprehension to understand and
interpret numbers as they apply to operations in hotels.
--- Must be willing and able to smile.
--- Must be willing to work nights and weekends. Some overnights
also required.
--- Excellent interpersonal and communication skills to include the
ability to read, write, speak, and understand the English Language.
Additional language ability preferred.
--- Thorough organization and management skills proficient in
accomplishing the task. Ability to develop subordinates to enhance
advancement in the hotel and corporation.
--- Ability to analyze complex statistical data and make judgments
accordingly.
--- Ability to positively and effectively deal with internal and
external customers, some of whom will require high levels of
patience, tact, and diplomacy to defuse anger, collect accurate
information and resolve conflicts.
--- CPR Certification and/or First Aid Training preferred.
--- Dependable and reliable to meet the demands of a 24 hour
operation with flexibility to work a varied schedule to include
days, evenings, weekends, holidays and the ability to work under
pressure.
--- Must be able to represent the company in a professional,
well-groomed and courteous manner.
--- Must be able to physically and visually inspect all areas of
Hotel and be able to stand, walk, bend, kneel, lift, grasp,
stretch, and reach primarily to physically and visually inspect all
areas.
We will verify through E-Verify the identity and employment
eligibility of all persons hired.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Keywords: Marcus Hotels, Cedar Rapids , Director of Rooms, Executive , Coralville, Iowa
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