Director of Rooms

Company: Marcus Hotels
Location: Coralville
Posted on: May 26, 2023

Job Description:

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position:

Oversee all front office, housekeeping, and inventory operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Direct all phases of the Housekeeping Department within established Marcus Corporation policies and procedures.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:
--- Competitive and robust Compensation Package
--- Matching 401k & Profit Sharing Options
--- Insurance benefits after 30 days of full-time employment
--- Flexible schedule and emphasis on work/life balance
--- Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
--- Free Marcus Theaters movie tickets
--- Free & Discounted Meals/Starbucks
--- Free Parking

As our Director of Rooms, you would:
--- Leadership of Rooms departments to ensure all guests are provided with quality service while maximizing room revenue and productivity, and developing managers and employees.
--- Oversight of all front office operations (front desk, concierge, shuttle driver, bell/door associates and valet parking operations), housekeeping operations (guest room attendants, public area attendants, office cleaners, housepersons), while following, instructing and oversight of Marcus Hotels & Resorts guidelines.
--- Manage and motivate all guest services and housekeeping departments to assist in daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
--- Complete knowledge of Night Audit including but not limited to: Front Office operating systems, Fire Panel, Emergency Procedure Manual, Marcus Operational Manual, and Safety and Security operations.
--- Insuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas based on Marcus Hotels & Resorts guidelines, and ensuring high levels of personal service delivered by housekeeping associates and a stable work force.
--- Assist in the Safety Committee program and Safety Audit Process.
--- Excellence in appearance of all areas throughout the hotel within the Rooms Division while producing constant improvement in guest experience satisfaction metrics.
--- Create year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings.
--- Oversee development of managers within division for succession planning.
--- Control payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
--- Ensuring that staffing is maintained at an appropriate level to match business demand.
--- Participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans.
--- Handling all guest complaints expeditiously to complete resolution.
--- Participation in weekly forecasting and scheduling activities.
--- Providing assistance in developing the annual hotel budget.
--- Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.
--- Preparation of action plans as directed by management.
--- Daily reviews of operating outcomes (including corrective action if required).
--- Maintaining high visibility with associates and guests.
--- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing Rooms Division leaders in details of work.
--- Assist in organization and conducting pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.
--- Participate in Manager on Duty program
--- Represent the hotel with professionalism and decorum.
--- Perform all other related duties and special projects as requested and/or assigned.

We are looking for our next amazing property leader, who will have:
--- 2-4 years' experience as Assistant and/or Director in Rooms Operations (Housekeeping, Front Office) or a comparable position in a luxury hotel operation.
--- Previous housekeeping management experience, with thorough knowledge of all housekeeping procedures.
--- A Four (4) year college degree is preferred. Advanced degree in hospitality related field also preferred.
--- Considerable knowledge of computer systems for registration, reservations, and backup systems.
--- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
--- Must be willing and able to smile.
--- Must be willing to work nights and weekends. Some overnights also required.
--- Excellent interpersonal and communication skills to include the ability to read, write, speak, and understand the English Language. Additional language ability preferred.
--- Thorough organization and management skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation.
--- Ability to analyze complex statistical data and make judgments accordingly.
--- Ability to positively and effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
--- CPR Certification and/or First Aid Training preferred.
--- Dependable and reliable to meet the demands of a 24 hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
--- Must be able to represent the company in a professional, well-groomed and courteous manner.
--- Must be able to physically and visually inspect all areas of Hotel and be able to stand, walk, bend, kneel, lift, grasp, stretch, and reach primarily to physically and visually inspect all areas.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

Keywords: Marcus Hotels, Cedar Rapids , Director of Rooms, Executive , Coralville, Iowa