Frozen Department Manager

Company: Hy-Vee
Location: Coralville
Posted on: May 23, 2023

Job Description:

Frozen Department Manager page is loaded Frozen Department Manager Apply locations Coralville #2, Crosspark Road, Coralville, IA time type Full time posted on Posted Yesterday job requisition id R73646 At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Frozen Foods Department ManagerDepartment: Frozen FoodsFLSA: Non-ExemptGeneral Function:Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• ProfessionalismReporting Relations:Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness HomePositions that Report to you: Department EmployeesPrimary Duties and Responsibilities:
  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
    • Answers the telephone promptly and provides friendly, helpful service to customers who call.
    • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
    • Determines department goals with store director.
    • Determines weekly work schedule and establishes a daily work plan for the department.
    • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
    • Communicates with employees regarding sales and ideas.
    • Handles and satisfies customer issues.
    • Figures retail pricing and ensures correct pricing.
    • Extends invoices, posts invoices, and oversees department bookkeeping procedures.
    • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
    • Conducts inventory of the department.
    • Plans displays, promotions, and determines pre-orders.
    • Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
    • Understands and troubleshoots equipment and ensures maintenance is performed.
    • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
    • Adheres to company policies and individual store guidelines.
    • Reports to work when scheduled and on time.Secondary Duties and Responsibilities:
      • Ensures pricing is competitive in the market area.
      • Attends meetings and seminars and participates in continuing education.
      • Fills displays, checks in delivered merchandise, and works in the sales area.
      • Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
      • Performs departmental duties as needed.
      • Assists in other areas of store as needed.
      • Performs other job related duties and special projects as required.Supervisory Responsibilities:
        • Instructs, assigns, reviews and plans work of others.
        • Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
        • Has the authority to approve employee discipline.
        • Has the authority to recommend employee transfer, discharge, and salary increases.Knowledge, Skills, Abilities and Worker Characteristics:
          • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
          • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
          • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.Education and Experience:High school diploma or over one year of related work experience.Physical Requirements:
            • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
            • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
            • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working Conditions:This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.Equipment Used to Perform Job:Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, and C.A.R.S. reordering systemFinancial Responsibility:Responsible for company assets, including equipment and merchandise.Contacts:Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.Confidentiality:Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.Are you ready to smile, apply today.

Keywords: Hy-Vee, Cedar Rapids , Frozen Department Manager, Executive , Coralville, Iowa