Product Support Manager

Company: Legacy Manufacturing
Location: Cedar Rapids
Posted on: March 19, 2023

Job Description:

Manage all aspects of the Product Support/Service Center Department. Provide suggestions for new products and improvements to existing products.
Duties and Responsibilities:

• 
  
• Supervise product support/service center staff, assist with calls and e-mails if necessary
  
• Recruit and train product support/service center staff as needed
  
• Assist with technical support for things unknown by current associates
  
• Review with staff regarding defective product agreements with customers, and identify efficient methods for the customer and Legacy regarding handling, processing, etc.
  
• Monitor and report on end user product issues
  
• Assist Product Development with suggestions on products that should be reviewed for improvement opportunitiesOther related duties as assigned and / or required.
  
  
  Qualifications:
  
  • 
    
  • 5+ years' experience supervising and managing product support service center department
    
  • Excellent interpersonal and communication skills to work with customers, suppliers and employees at all levels throughout the organization
    
  • Well organized, accurate and detail oriented
    
  • Knowledge of the company's products and their use
    
  • Naturally pro-active with a sense of urgency
    
  • Mechanically inclined
    
  • Excellent time management and project management skills
    
  • Excellent problem-solving skills
    
  • Exhibits a creative "out-of-the-box" approach to challenges
    
  • Ability to read, understand and communicate technical documentation
    
  • Strong computer skills using Microsoft Office products: Excel, Word, PowerPoint, Outlook and Teams
    
  • Proficient knowledge of ERP system (SAP preferred)
    
  • Advanced spreadsheet and numerical analysis skills
    
    
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Keywords: Legacy Manufacturing, Cedar Rapids , Product Support Manager, Executive , Cedar Rapids, Iowa