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Product Support Manager

Company: Legacy Manufacturing
Location: Cedar Rapids
Posted on: March 19, 2023

Job Description:

Manage all aspects of the Product Support/Service Center Department. Provide suggestions for new products and improvements to existing products.
Duties and Responsibilities:

  • Supervise product support/service center staff, assist with calls and e-mails if necessary
  • Recruit and train product support/service center staff as needed
  • Assist with technical support for things unknown by current associates
  • Review with staff regarding defective product agreements with customers, and identify efficient methods for the customer and Legacy regarding handling, processing, etc.
  • Monitor and report on end user product issues
  • Assist Product Development with suggestions on products that should be reviewed for improvement opportunitiesOther related duties as assigned and / or required.


    • 5+ years' experience supervising and managing product support service center department
    • Excellent interpersonal and communication skills to work with customers, suppliers and employees at all levels throughout the organization
    • Well organized, accurate and detail oriented
    • Knowledge of the company's products and their use
    • Naturally pro-active with a sense of urgency
    • Mechanically inclined
    • Excellent time management and project management skills
    • Excellent problem-solving skills
    • Exhibits a creative "out-of-the-box" approach to challenges
    • Ability to read, understand and communicate technical documentation
    • Strong computer skills using Microsoft Office products: Excel, Word, PowerPoint, Outlook and Teams
    • Proficient knowledge of ERP system (SAP preferred)
    • Advanced spreadsheet and numerical analysis skills

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Keywords: Legacy Manufacturing, Cedar Rapids , Product Support Manager, Executive , Cedar Rapids, Iowa

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