Company: Von Maur
Posted on: January 24, 2023
A Department Manager develops and motivates department associates.
- Develops the department's sales growth by monitoring and
improving the department's level of customer service and visual
presentation. - Primary job responsibilities of a Department
Manager include the following:
-Observes, assists, and motivates sales associates to provide
excellent customer service daily; sets an example for others to
-Trains sales associates in sales technique, product knowledge, and
department and store policies and procedures as needed.
-Assesses sales associates' performance and writes and conducts
reviews, fairly and timely. - Follows all disciplinary procedures
-Provides feedback to department associates on selling and account
statistics on a bi-weekly basis, as well as other performance
observations as needed.
-Addresses concerns to the department in a timely manner; develops
and implements solutions, reporting to Store Management as
-Assists and monitors sales associates' use of the Customer
Follow-Up Program to improve the quality of service the customer
receives, and to increase sales.
-Executes all duties of a sales associate.
-Must be available to work a rotation of day, evening, and weekend
shifts. - May be scheduled to work 6 days a week and up to 8 hours
a day during peak department business times.
Von Maur was founded in 1872 with two simple goals - provide a wide
selection of quality merchandise and establish excellent customer
service principles by treating every customer like family. Since
then, Von Maur has deliberately and steadily grown and expanded the
variety of services offered to our customers. Our wide range of
customer services include free delivery, complimentary gift
wrapping, no questions asked customer return policy, alterations,
and an interest free charge card. - Today, 36 Von Maur stores are
scattered across 15 states: - Alabama, Georgia, Illinois, Indiana,
Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska,
New York, Ohio, Oklahoma and Wisconsin; and we're still expanding.
Our corporate headquarters and e-commerce facility are located in
The integrity and values that have pleased our customers for
generations also make Von Maur a wonderful place to work. - We
value the diversity of our employees and each associate contributes
in a unique way to our customer's experience. - Von Maur employees
are friendly and have a passion for customer service. - Being a
part of our team requires dedication, enthusiasm and flexibility. -
Associates are empowered to make decisions, acting in the best
interest of the customer.
Our company culture is characterized by a promote from within
philosophy. - We hire people with the intent to promote them as far
as their ability and ambition will take them. -
Von Maur provides high quality jobs with excellent benefit packages
that have a positive impact on the health, happiness and future of
our associates and their families.
Keywords: Von Maur, Cedar Rapids , Department Manager, Executive , Coralville, Iowa
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