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Guest Service Manager

Company: Holiday Inn Express I-380 @ 33rd Ave. SW
Location: Cedar Rapids
Posted on: November 25, 2022

Job Description:

Take your career to the next level! Have fun while earning a living! Salary based on your experience and personality. Come join our exciting team!!!

Duties & Responsibilities
* Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations regarding Quality, Service, Profit, and Teamwork.
* Assist in promoting, developing and maintaining a work environment that provides an exceptional
* Great service experience for both team members and guests.
* Assist with operating the hotel within an approved annual operating budget
* Assists in ensuring Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.

Experience, Skills, and Education
* Requires a knowledge of business leadership etiquette, principles and practices.
* Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests' issues with finesse and professionalism.
* Requires ability to relate and interact with people in a warm, friendly and professional manner.
* Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
* Requires the ability to handle multiple tasks simultaneously and efficiently.
* Ability to work nights and weekends.

Job Type: Full-time

Pay: From $17.00 per hour

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Holidays
* On call
* Weekend availability

* High school or equivalent (Preferred)

* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Holiday Inn Express I-380 @ 33rd Ave. SW, Cedar Rapids , Guest Service Manager, Executive , Cedar Rapids, Iowa

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