Aerospace Program Manager - (APM.CR.3)
Company: Performance Software
Location: Cedar Rapids
Posted on: June 24, 2022
Performance is a leader in the development of outstanding software
and hardware for the avionics and space exploration industries. We
are searching for experienced customer facing Program Managers to
grow our cadre of Customer Success Leaders. A Performance Customer
Success Leader (CSL) is responsible for creating and maintaining an
excellent customer experience coupled with the growth and overall
financial performance of assigned accounts. A CSL creates "Raving
Fans" realizing repeat and growing business, is our customer
advocate building upon deep, long-term, trusting relationships with
key stakeholders to gain intelligence on exactly what is going on
(good and bad) and to drive action into Performance based on data
driven, objective and balanced assessments. Creating raving fans is
the first step in creating business growth. The CSL builds customer
Responsibilities (just some of them)
Identify key customer relationships and continuously develop
relationship depth and breadth across customers through the
creation of a comprehensive relationship map to ensure all key
stakeholders, including Engineering, Program Management,
Procurement and other key influencers and gatekeepers, are
identified and connected.
Leverage relationships to gather general and hard-to-get voice of
the customer (VOC) covering current and future needs, objective
assessments of our performance and key commercial information such
as competitor pricing, budget levels etc. OC towards determining
Develop and implement strategies to avoid Customer Churn for each
Increase upsells, grow revenue per account, close higher margin
services/products and increase deal sizes.
Foster a comprehensive understanding of our value to ensure
willingness to pay (often above competitor rates).
Get referrals to adjacent accounts and partner with the account
Desired Skills (just some of them)
Masters with emphasis in business, marketing, sales, and customer
relationships or related curriculum.
5+ years of product development, customer support, marketing, sales
or related experience.
A propensity for relationship building and doing it quickly.
Strong empathic understanding skills.
Knowledge of the Aerospace industry is highly desirable but not
Willing and able to do significant travel across the North
Our foundation was built by implementing the characteristics from
large companies that we liked and eliminating the characteristics
that we did not. Without the archaic practices from larger
organizations, we fully embrace the culture of clear
accountability, a positive attitude, transparency between every
department, and productivity over the clock. This builds trust
between management and employee's, which provides us with our
greatest strengths as an organization, flexibility, and work life
Our full-time team members receive competitive salaries plus a
contribution, totally paid for by our company every paycheck to an
individual IRA equal to 12% of your salary. Flexible hours. Our
team members are provided health/dental/vision insurance coverage
plus STD/LTD coverage, separate paid sick time and vacation days,
and major holidays. Hourly employees are paid a very competitive
rate with medical/dental/vision benefits available.
To learn more about Performance Software:
Performance Software is an affirmative action and equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex,
disability, age, sexual orientation, gender identity, national
origin, veteran status, or genetic information. We are committed to
providing access, equal opportunity and reasonable accommodation
for individuals with disabilities in employment, its services,
programs, and activities. If you need reasonable accommodation to
participate in the job application or interview process, to perform
essential job functions, and/or to receive other benefits and
privileges of employment, please discuss this with your recruiter
if you are selected for an interview.
Keywords: Performance Software, Cedar Rapids , Aerospace Program Manager - (APM.CR.3), Executive , Cedar Rapids, Iowa
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