Aerospace Program Manager - (APM.CR.3)

Company: Performance Software
Location: Cedar Rapids
Posted on: June 24, 2022

Job Description:

Job Description
Performance is a leader in the development of outstanding software and hardware for the avionics and space exploration industries. We are searching for experienced customer facing Program Managers to grow our cadre of Customer Success Leaders. A Performance Customer Success Leader (CSL) is responsible for creating and maintaining an excellent customer experience coupled with the growth and overall financial performance of assigned accounts. A CSL creates "Raving Fans" realizing repeat and growing business, is our customer advocate building upon deep, long-term, trusting relationships with key stakeholders to gain intelligence on exactly what is going on (good and bad) and to drive action into Performance based on data driven, objective and balanced assessments. Creating raving fans is the first step in creating business growth. The CSL builds customer trust.



Job Requirements
Responsibilities (just some of them)



Identify key customer relationships and continuously develop relationship depth and breadth across customers through the creation of a comprehensive relationship map to ensure all key stakeholders, including Engineering, Program Management, Procurement and other key influencers and gatekeepers, are identified and connected.
Leverage relationships to gather general and hard-to-get voice of the customer (VOC) covering current and future needs, objective assessments of our performance and key commercial information such as competitor pricing, budget levels etc. OC towards determining initial qualification.
Develop and implement strategies to avoid Customer Churn for each account.
Increase upsells, grow revenue per account, close higher margin services/products and increase deal sizes.
Foster a comprehensive understanding of our value to ensure willingness to pay (often above competitor rates).
Get referrals to adjacent accounts and partner with the account business.


Desired Skills (just some of them)



Masters with emphasis in business, marketing, sales, and customer relationships or related curriculum.
5+ years of product development, customer support, marketing, sales or related experience.
A propensity for relationship building and doing it quickly.
Strong empathic understanding skills.
Knowledge of the Aerospace industry is highly desirable but not required.
Willing and able to do significant travel across the North America.


Why Performance?

Our foundation was built by implementing the characteristics from large companies that we liked and eliminating the characteristics that we did not. Without the archaic practices from larger organizations, we fully embrace the culture of clear accountability, a positive attitude, transparency between every department, and productivity over the clock. This builds trust between management and employee's, which provides us with our greatest strengths as an organization, flexibility, and work life balance.



Competitive Benefits:

Our full-time team members receive competitive salaries plus a contribution, totally paid for by our company every paycheck to an individual IRA equal to 12% of your salary. Flexible hours. Our team members are provided health/dental/vision insurance coverage plus STD/LTD coverage, separate paid sick time and vacation days, and major holidays. Hourly employees are paid a very competitive rate with medical/dental/vision benefits available.



To learn more about Performance Software: https://www.psware.com/careers/



Performance Software is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please discuss this with your recruiter if you are selected for an interview.

Keywords: Performance Software, Cedar Rapids , Aerospace Program Manager - (APM.CR.3), Executive , Cedar Rapids, Iowa