Account Manager

Company: MedOne
Location: Cedar Rapids
Posted on: September 16, 2020

Job Description:

MedOne is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa. We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees. As an Account Manager, you will be a strategic team member responsible for retaining and nurturing great client relationships, working within a team oriented environment. Strong interpersonal skills, excellent communicator, multi-tasker, motivated, problem solver, detail oriented if this describes you, please apply to join our MedOne team! Account Manager Duties:

* Primary day-to-day support for our clients * Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty * First point of customer contact for general inquiries such as escalated member issues, plan design questions, etc. * Manage clients Rx benefit design updates, projects, and follow-ups * Interact directly with internal and external clients to build positive relationships * Assist with establishing and managing client project parameters and requirements * Create, analyze and present findings of prescription drug reports * Attend, present and record notes at client and/or vendor meetings * Resolve escalated member issues * Answer Member Advocate calls when needed * Ensures delivery of excellent customer service through communication and cross-functional teamwork with other internal departments * Must be able to travel within the U.S. * Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail * Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies * Work well in a team environment * Must be able to think quickly on their feet and communicate effectively with customers * Portray the company in a positive image * Required to abide by all rules, regulations and policies of the employer

Work Hours:

* Full-time position, salary * Must be able to travel on an as needed basis, some overnight travel within the U.S. * On Call or extended hours are required (could be variable based on days, nights, and/or weekends) * Corporate office Dubuque, IA

Job Requirements:

* Bachelors degree in business, marketing or related area preferred or consideration of equivalent working experience in related field * Strong working knowledge of Microsoft Office products * Excellent customer service skills * Must be timely, dependable and must notify supervisor of schedule changes * Ability to work as a team * Ability to multi-task

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

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Keywords: MedOne, Cedar Rapids , Account Manager, Executive , Cedar Rapids, Iowa