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Intake/Home Care Coordinator - Medical Receptionist Experience Preferred, Cedar Rapids, IA

Company: UnityPoint Health
Location: Cedar Rapids
Posted on: March 25, 2020

Job Description:

OverviewUnity Point at HomeHome Medical Equipment Intake/ Home Care CoordinatorCedar Rapids, IAMonday- Friday, 8am - 5pmFull-Time, 40 Hours/ Week--Responsible for coordinating services for patient/customer with UnityPoint at Home; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.ResponsibilitiesEssential Functions/Responsibilities:Essential functions are the duties and responsibilities that are essential to the position (not a task list).-- o not include if less than 5% of work time is spent on this duty.-- Be specific without giving explicit instructions on how to perform the task.-- Do not include duties that are to be performed in the future.-- Duties should be action oriented and avoid vague or general statements.-- % of Time(annually)Customer/patient focused---------------- Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.---------------- Specializes in one or more of the agencys service lines, yet is responsible for having a basic knowledge of all service lines.---------------- Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers. ----50 %Communication- written and verbal---------------- Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.---------------- Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.---------------- Establishes and maintains positive working relationships with current and potential customers and referral sources.---------------- Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer service----15%Professionalism---------------- Assists other Intake/Home Care Coordinators as directed by the Intake/Home Care Coordination Manager.---------------- Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.---------------- Performs patient follow up phone calls as directed by manager.---------------- On-call duties may be required on a rotation basis, weekend and holiday--25 %Basic UPH Performance Criteria-------------------- ---------------- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.---------------- Demonstrates ability to meet business needs of department with regular, reliable attendance.---------------- Employee maintains current licenses and/or certifications required for the position.---------------- Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.---------------- Completes all annual education and competency requirements within the calendar year.---------------- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.-- Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.-- Takes appropriate action on concerns reported by department staff related to compliance.--10%QualificationsQUALIFICATIONS REQUIRED:

  • High School Diploma or equivalent
  • Strong interpersonal skills.
  • Strong problem solving skills with previous customer service experience.
  • Basic knowledge of computer applications (i.e. Word, Excel) and operations.
  • Ability to work as a collaborative team member.
  • Ability to understand and apply guidelines, policies and procedures.--QUALIFICATION PREFERRED:
    • Knowledge of medical terminology, anatomy and physiology.
    • Knowledge of medical billing and collection practices.
    • One year of medical experience; preferably in community home health or home medical equipment.--CONTINUING EDUCATION REQUIREMENTSAll staff are expected to participate in appropriate continuing education as may be requested and/or required by their immediate manager.-- In addition, staff are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.-- All staff must attend mandatory educational programs

Keywords: UnityPoint Health, Cedar Rapids , Intake/Home Care Coordinator - Medical Receptionist Experience Preferred, Cedar Rapids, IA, Administration, Clerical , Cedar Rapids, Iowa

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