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Clerk/Administrative Support

Company: Collabera
Location: Cedar Rapids
Posted on: February 16, 2020

Job Description:

Company Description

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Position Summary:

Responsible for the processing of various administrative and processing activities generated via various queues, including electronic and paper work queues, system reports, databases and incoming correspondences. Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures (FOPP).

Essential Duties and Responsibilities:

  • Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:
    • Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.
      • Fulfill customer document requests using approved processes and procedures.
        • Ensure customer account privacy standards are maintained.
          • Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.
            • Use email, electronic queue, fax and hardcopy processes as appropriate
              • Perform related duties as assigned by supervisor

                Qualifications

                Education:

                --- High school diploma or equivalent experience

                Type & Amount of Experience

                --- Ability to follow instructions and important

                --- Ability to learn and use new systems very important

                --- Strong attention to detail and organizational skills are required

                --- Attendance and punctuality are essential for this position

                --- Previous clerical experience helpful

                o Good oral and written communication skills

                o Demonstrated team player

                Software Expertise:

                --- Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn - track and create reports, data entry

                --- Proficiency in keyboarding skills expected

                Physical Requirements:
                • Standard office environment including sitting while performing computer work
                  • Some walking to different areas of the department as duties require
                    • May include delivering paperwork or stack of items

                      Additional Information

                      All your information will be kept confidential according to EEO guidelines.

Keywords: Collabera, Cedar Rapids , Clerk/Administrative Support, Administration, Clerical , Cedar Rapids, Iowa

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